American TallReviews of americantall.com

Purchase size M from UK. Arrived alright but size resembled XL more than medium. Initiated return process, paid 40£ to ship it back and has been asked by AT to clear it from destination customs despite the fact it is a return shipment and shouldn't be subject to customs duties. Terrible terrible shopping experience and international customers stay away.

Absolutely no customer service.I gave them my shipping address, which they changed. Package was sitting at the wrong post office for two months. Their "virtual assistant" is useless as there are so few options, and no way to follow up. No paperwork at all comes with the package. As of now, I'm out nearly $100. Will probably or order again. In spite of their response to this review, they did not help me and because it is impossible to contact them I'm still out the money.

Just go to wal mart. Quality is better and when they shrink and the bottom stitch flips up you wont be so disappointed

Dishonest, lying, cheating, and ZERO customer service. If you have an issue, you're hosed. I ordered pants, but they didn't fit well. I returned them promptly to get a refund, which their website promises. They claimed I would get a refund, but they only gave me store credit. Then they refused to correct their mistake. There is no customer service phone line or even a chat. You can send an email and they may respond eventually. Pathetic. Save yourself a headache and buy somewhere else.

My sister bought a Christmas present from American Tall (AT) in October 2022, and forwarded the package to me in December shortly before Christmas. The items were the wrong color. AT's automated customer support system said they were not returnable after 30 days. All I wanted was the correct product, not a refund, but the system took me around in circles. The company website has no email address or phone number. All support is filtered though "Jen Small" (the personification of their chat-based support). There was no opportunity to describe the situation. The system offers limited (check box) responses to their questions, but if none of them apply you reach a dead end and are sent back to start all over. I wrote a detailed email with pictures and explanation of why I wanted an exchange. I sent it to the only email address I could find - the one on the original order confirmation. It was rejected ("the email address you’ve responded to is only used for outgoing messages"). Ironically, that address is "support(at)americantall". I tracked down their phone number in Canada, but their voice mail greeting does not identify their company. I left a message-request to talk with somebody in customer support, which was ignored. There is no mechanism by which a customer can talk with a human. Their virtual robot support system is woefully inadequate, conscriptive, and downright infuriating. There's nothing virtuous about it. After a few days, my sister and I were eventually able to trick the system into allowing us a return "ticket". After three weeks, AT did ultimately issue an exchange . The clothes themselves are high quality in materials, finish, and fit. But the company's myopic and dysfunctional support dissuades me from ever buying from them again. Their final aggravation was to request my feedback, to which I responded, but was denied, because the "request is now closed." American Tall? Never again.

NO CUSTOMER service. Impossible to return items that are not sized right. Can only talk to a robot who can only understand very few words. Avoid this company - IT IS A RIPOFF.

NO Customer Service. They have crafted fetching emails then send the replies to an unattended email box. The Jen Bot is infuriating. No phone number no email address. I bought a gift card for my son. 200 dollars down the drain I am much afeared. I wish I had read the reviews before I ordered the gift card.

The jacket I ordered for a Christmas gift arrived with a hole in the pocket. The only customer service I see is the Virtual Assistant. I didn't get a receipt so I can't do much through the Virtual Assistant. Left a three star review and it was deleted. Feel like I ordered and paid for a good jacket but received a second/irregular jacket. There isn't any customer service to help me.