American TallAmerican Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.
American Tall (americantall.com) has 363 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Alex S.
Full disclosure - I work for American Tall however despite that they've become a staple of my wardrobe. Being 6'3 it's hard to find clothes that aren't too baggy but still fit properly - American Tall finally solves this for me. Really glad to join our countless happy customers and have clothes that are made with my body type in mind.
Response from American TallFeb 21, 2024
Thanks for the support, Alex!
Madge H.
I was very excited to find this company and immediately ordered joggers for my husband. They were supposedly the slightly slim choice but had Very wide legs. Wanted to clarify issue for exchange but customer service is nonexistent. Their AI is very limited and takes days to email with a person. Gave up and returned the item. I was also charged $9 for this “privilege”. Never again!
Response from American TallFeb 14, 2024
We're sorry to hear about your experience! We have designed our AI assistant to be able to answer frequently asked questions. However, our AI assistant is ready to redirect customers to our support team via live chat or email as soon as they request. We do offer free return options, however, if a refund was requested and our return label was used, the $9 USD fee will be deducted from the total refund as outlined on our return portal. If you have any pending questions, you can contact us through this link: https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca
Cindy S.
Over a month has passed since using a label provided by American tall to return a product that did not fit and I still have not received my account credit. You cannot speak with anyone and they do not respond to emails. When I finally was able to chat with a real person online she was unable to resolve anything. No credit, no email from manager that she promised me. DO NOT SHOP HERE. I bought hundreds of dollars of clothing other years and all was well. Not this year...I would imagine ownership or management has changed.
Response from American TallFeb 14, 2024
We're very sorry for our experience, we can see that our leadership team did reach out to you to explain our policy, and confirmed that we processed your return requests! We always recommend keeping the receipt from when the package is dropped off at the post office, as during busy seasons, packages may not be scanned and a return request won't be processed without proof of it being delivered to our warehouse! If you still have any pending questions, please reach out to us again! https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca
ME
Over charged me. The price on the website says $29.00 .. They charge me $39.00 + shipping. I will dispute with Amex. I dont have the item yet.
Response from American TallFeb 14, 2024
We're sorry for any confusion! Our website is defaulted to prices in USD and will show the total of the item before tax. We don't add extra fees to any items. The price will only change if you would like to pay in a different currency, which can be adjusted in the header of our website! If you would like to contact our support team, we would be happy to look into this for you: https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca
Michael G.
Honestly I wasn’t very impressed. Not a fan of the fabric, it’s not that comfortable. It was a little baggy. Just not worth the money
Response from American TallFeb 14, 2024
We're so sorry you didn't enjoy the item! You can view our return options at: https://americantall.com/pages/returns-exchanges If you would like any product recommendations, feel free to reach out to our team on the website!
Robin A.
The clothes are nice. But TERRIBLE customer service. No way to speak to anyone. Just chat or email. And they did not resolve my problem. Beware they charge for returns
Response from American TallFeb 15, 2024
We're sorry to hear about your experience! Sadly we don't offer a phone line, however, as we grow we're hoping to add more channels of communication! We offer free exchanges and free returns for store credit! All of our return information can be found here: https://americantall.com/pages/returns-exchanges Please send us your email address and order number here or through the website and we can look into this further for you.
SARAH
Bought a pair of jeans from American Tall for my partner, within 2 wears the jeans tore. Got in touch with customer service, I was able to send the jeans back for a new pair. Received the new pair pretty quickly, which was great since these were a gift. Atlas, the new jeans tore within a couple months. Got in touch with customer service again, was told no need to return them we will give you a refund, which was great as I was so embarrassed that the jeans I gifted someone were subpar, but the price did not reflect that! But then received a shipping label? I was then told oh no you have to return the jeans for a refund! Told me one thing and then changed it up. I still have the communication between customer service and myself. A whole lot of running around for some ripped, subpar, inferior product. Will not be purchasing anything from this company again.
Response from American TallFeb 15, 2024
We're truly sorry for the trouble and confusion this has caused you! Occasionally, our design team may request items to be returned so they can thoroughly investigate the issue and prevent it from happening again. We do hope you'll consider giving us another chance to prove the quality and service that American Tall is known for!
Debbie R.
Sizing of cargo slacks was WAY OFF, at least 2 sizes too big. They say their return policy is "easy", but the website kept sending me in circles "about" returns without actually helping me start the return. Customer Service is non-existent, its just a bot, they don't even offer a ph#, it takes over a week to get a response to email, the return window is very short, and when you finally get a response, it doesn't answer your question AT ALL so you're back where you started. And... all the smaller sizes are out of stock, so I can't do a "free" exchange, so I can only choose from a return (lose $9 for postage, thus its not "free"), or a store credit... and WHY would I want to do a store credit for a company that treats us this poorly????? While attempting the bot, I finally got to the actual "start a return" page, and even that was confusing. NEVER again, this company sucks.
Response from American TallFeb 14, 2024
We're very sorry our return portal wasn't loading for you correctly, we did have a small glitch in our system at the beginning of the year, but it's been fixed and the return portal is working! We're sorry your desired size was sold out, sadly our system is unable to hold stock for exchange requests before they're processed, therefore, we offer a second free return option for store credit. We have designed our AI assistant to be able to answer frequently asked questions. However, our AI assistant is ready to redirect customers to our support team via live chat or email as soon as they request. During our busy season, our responses may be delayed as the team is answering every ticket in sequence.
