americanhomes4rent.comReviews of americanhomes4rent.com

NEVER rent from this company. It is NOT worth it. We are based in Knoxville, TN. The house that we rented was beautiful but literally on the first week of moving in, we noticed several issues that needed maintained in the house and they continued to cancel our maintenance tickets over and over for no reason or communication. We had a hot water leak that persisted for MONTHS due to their negligence, none of the outlets for two of our three bedroom house worked, the fireplace went out and stopped working, the toilet in the main bedroom started leaking and overflowing. No one responded to our tickets, but clearly, they saw the tickets because they were cancelled by them over and over. It's been almost a year of living in this house and NO repairs took place until literally TODAY (and it was for one single issue, we still have all of the other issues waiting to be addressed). We cannot even live comfortably in this house that we are paying quite a lot of money for. In addition, we have NO idea who our property manager is. No one replies to any emails and all of the phone numbers they provided to us were not functional so we have no idea how to talk to anyone from AMH. The only person who replies to our emails is their AI bot, lol. They are the shadiest company I've ever had the misfortune of dealing with, DO NOT get yourself involved with them. Your money is better off going to a more respectable property management company or private owners.

There is a home next door to us that is owned by American homes 4 rent. The people living there were evicted because of a black mold problem, the company refused to repair. Now the house is vacant, with weeds and maintenance issues, that is now attracting squatters and thieves, trying to break in. I call the property management and got nothing but the run around, and the property management is in another state. They just leave the houses to get run down and the neighborhood suffers. Corporate greed at the finest.

This company is a nightmare to deal with. I've been a tenant for over 5 years and have paid my rent promptly every month. In December, an AMH representative emailed me to inform me landscapers would be coming to the house to trim 2 trees at AMH expense. When I paid my rent in January I noticed there was $225 charge for "landscaping." I tried contacting my property manager to inquire about the charge and ask for a credit multiple times with no response. I then disputed the charge with my bank, but due to the bank's error, my entire rent payment was reversed instead of the $225 I authorized in the dispute. Before I even knew about the error, AMH issued an eviction notice and multiple additional fees for late payment, returned payment, and eviction. I got in touch with my property manager after holding on the phone for about an hour. She was not at all understanding and refused to accept this issue was a result of her negligence. She even tried to justify why I was charged $225 despite having email documentation (with photos of the involved trees) stating AMH is responsible for the expense. She then required me to deliver a cashier's check to their office nearly an hour away to pay the balance that was reversed in error, rather than paying online as I always have. 5 days after delivering the check, she emailed claiming my account was still delinquent. After informing her I had video proof of the check going in their drop box, she admitted it had been received. I now need to pay my March rent, but access to my online payment account is still restricted. I have emailed my property manager as well as a senior property with no response. In addition to this mess, maintenance requests over the years have been handled poorly, and incompetent repair technicians have on multiple occasions created more problems, necessitating extra trips to fix the extra problems. For example, a toilet was leaking from underneath, indicating the wax seal was bad. An AMH tech came out and caulked around the base. I questioned that while he was still at the house, but he couldn't seem to understand how that wasn't going to fix the problem. So then I had to shut the water off and not use the toilet until another tech could come out to actually fix the problem. When I moved in the yard was overtaken by weeds and there were ongoing HOA violations about it because the neighborhood is strict about lawns being pure Bermuda grass. After living here for over a year, AMH finally agreed to resod the lawn. The landscapers they sent simply unrolled sod on top of the existing lawn with no removal of the old grass or preparation whatsoever. They also did this during a holiday week when I had plans to go out of town, without informing me prior to the work. I had to cancel my trip because I was expected to water the new sod daily and I didn't have anyone who could do it in my absence. Replacing a 15 year old water heater took 7 trips to the house. In the process, one shower was made unusable for a few weeks. AMH has never offered to credit my account due to these inconveniences and being without use of key features of the house. AMH also raises rent excessively every year. I'm paying $500 more per month now than when I moved in. By the way, when I moved in the house was filthy and smelled like dog. I ran a carpet cleaner 3 times before the water removed from the carpet was no longer black and filled with dog hair. The process ruined my carpet cleaner because I wasn't able to remove the dog hair from my machine. I would highly recommend not renting from this company. They are dishonest, lack customer service and don't value their loyal tenants at all. I am anxious to move out but am stuck in my lease for several more months. After reading other reviews, I now fear that they will make some nonsense up to keep my security deposit, even though I have maintained everything in my control in excellent condition.

There 60 day notice is crazy. I would say 30 day is more then enough. It all a scam! they have 1,900 on security deposit and they will take your money if you don't sent the form you never received, by the 60 Days.

We don't rent from them, but we brought an issue with our neighbors to them. They basically called my husband a pedophile, which is not even close to correct.

I’ve never rented from a company (America Homes For Rent- Hunterville,NC)that refused to take Crisis Assistance payments or any type of financial assistance. I have paid 2100+ in rent for the last 4 years and has never been late and the 1st time I get laid off and waiting on unemployment they wouldn’t accept a payment from crisis and file for eviction. I would totally understand if it was a constant request but a 1st and 1 time ever. I wouldn’t recommend this company with this failing economy because this situation could happen to anyone. I was on my job for 14 years

Our overall experience with AMH can be summed up into one word. HORRIFIC I am not one to write reviews ever, but our experience was so bad I would pay the first months rent of any new tenant just so they do not move into an AMH house and I sadly mean it. The issues with AMH started and never stopped, two days before our expected move in date I called AMH as we had not received any word from them on how to access the house ETC. They informed me right than that the house was not going to be ready for at least 7 additional days and even that they were aware of this delay for over 3 business days and did not communicate it. On top of this they offered no assistance or solution and left us to fend for ourselves while they refused to reimburse for moving trucks or provide a housing solution. After this major inconvenience and expensive error on AMHs part due to lack of communication we finally got a move in date! I wish this is where the misfortune stopped, However, upon move in just about every room had major issues/damage from continuously running faucets, dirty showers, every bathroom toilet paper holder ripped from the walls, to debris all over the yard and house. My wife and I had to create a 4-page long repair report to send to AMH and this was just the common issues anyone would consider obvious repairs. It was clear that AMH representatives in charge of documenting the move in process and standards simple just did not care. Now began the long process of AMH sending 6+ contractors to the house all on separate days and times to “Fix,” what was broken. After over 3 months the house was finally up to a livable reasonable standard. After dealing with this large number of issues from day one we continued to have issues in the house that AMH did a poor job of fixing. The plumbing on the second floor backed up 6-8 times due to incorrectly slopped pipes, roof shingles all over the yard every time a strong breeze occurred, as well as 3 fridges replaced because they kept installing old fridges from a warehouse. Every time something went wrong they would send and AMH representative in who would take more pictures so AMH could take weeks to shop around to find a cheap unqualified individual to come in 4 weeks later and put a Band-Aid on the issue and never truly solve it. My wife and I endured so many inconveniences in this house from the only fridge AMH provided going down for 3 weeks with now solution, cold winter air pushing through all the misaligned doors and windows, having 1 of 4 toilets working for weeks on end, to a deck falling apart under your feet. AMH’s never ceased to amaze us in the lack of support they provided as they used their favorite phrase ever time, “That’s cosmetic, we won’t pay to replace it.” I haven’t even gotten to the most egregious error AMH made yet. The stairwell needed replacing as it was installed incorrectly in the first place and all the flooring installed on the steps where cracking and splintering into a million pieces. AMH sent a contractor to reinstall the stairs correctly, this contractor used floor sealant which is toxic if inhaled over time. This was done in the middle of winter with no ventilation in the house what so ever and the contractor left without any word of the hazard. As my wife works from home and had her office door shut she was completely unaware. When I arrived home 6-8 hours after the install it was clear to me the house had an overwhelming smell causing I located my wife in her office with heavy nausea and a headache. If I was not aware of the hazard who knows what could have happened if tenants ignored the odor and inhaled, it overnight. After ventilating the house, myself and reporting it to AMH it was clear they were not going to do anything to solve the issue. AMH accepted no liability for the actions and only solution was to blamed the contractor that they hired. Finally, our contract was up and we were set on buying a house before the AMH rental could cause anymore sleepless nights. Upon move out AMH’s report of damage and repairs was extremely general as they took pictures at strange angles trying to charge over $500 in fake repairs such as missing door stops when it was an image of a wall with no indication of a doorway what so ever. After documenting it extensively myself I was able to dispute the charges and have them knock off the mass majority of them. In short, our experience with AMH was some of the most stressful, toxic, and almost deadly years of our lives. AMH never accepts responsibility or liability for any actions. Customer service & technicians talk the talk but do not help in the slightest. If you truly want to find a nice home for you and your family search somewhere else because it’s just not worth the hell AMH will put you through.

Dealing with this company has been one of the most frustrating and exhausting experiences I've ever had. Communication is nearly impossible, getting a simple response takes weeks, and when they do respond, it's often dismissive or unhelpful. We’ve been loyal tenants for years and invested our own money into improving the property (new laminate in four rooms and new carpet), and despite that, we've been treated with indifference at best. Maintenance requests are routinely ignored or closed without resolution. Even basic support, like helping with rental verification or account issues, turns into a nightmare. The company is quick to raise rent but incredibly slow to provide even the most basic customer service. You are treated like a number, not a person. It's clear they don’t value their long-term clients at all. Avoid at all costs unless you're prepared to be constantly stressed and unheard.