americanhomes4rent.comReviews of americanhomes4rent.com

We moved out of an AH4R rental and were hit with over $2,000 in unfair deposit deductions. Examples: $400 for cleaning (we hired professionals, home was spotless). $400 for landscaping (we paid for mowing/trimming). Nearly $700 in “internal structure” (light switches, etc. that were unchanged from move-in). $500 for wall repairs (normal nail holes). When we tried to dispute with receipts, photos, and video, AH4R ignored us. Their phone numbers only lead to AI systems - no way to reach a real person.

AMH Do not rent from this company. I have left bad reviews all over. We have contacted the propety manager to no avail, we have contacted BBB to no avail and we’ve contacted corporate to no avail. We didn’t get to see the home before we moved in as we were hours away. Three days before we moved in, my husband drove by the home after work and there were still people living in what was to be our new home. Upon move in, it has been a nightmare. The home was not cleaned, our shoes stuck to the floors, everything was sticky, damaged downstairs bathroom, stairs, rails, fridge, oven and the worst of all…the home was filled with roaches. Yes, roaches. $2600 a month in rent to live with roaches. My daughter’s fan in her room, she turned it on and a blade came flying out at her, missing her by inches. We’ve had 4 water leaks: dishwasher, ac, roof and our master bath shower. All this in 4 months of living here. When I contacted the property manager, Brittany Ramsey, about the roaches, she said she had no clue and that maintenance said it was fine upon inspection. She also didn’t know that her own company was responsible for pest control. Instead, I had to hire a pest control at first. They did end up hiring a pest control, 3 months after the fact. The master bath shower was replaced with the smallest shower possible. They fit the shower today, finally, and my husband can’t even fit in the shower. Maintenance tried telling me that’s the biggest shower they can get. Yet, Lowe’s sells showers bigger than this. Maintenance says it could take up to another 2 weeks before our master shower is fixed. We have now been without a master shower for well over 3 weeks already. So, possibly 5 weeks total without a master shower. For $2600 a month in rent. Maintenance supervisor got cross with me today because I told him they always fix things the cheapest way possible instead of the correct way, but it’s the truth.

If I could give ZERO stars, I would. AMH.com is by far the worst rental company I’ve ever dealt with. From the moment we moved in, the house was a disaster. There were buggers on the walls, broken shelves in the refrigerator doors, tubs that constantly clogged, and heating/cooling that didn’t even work in certain rooms — leaving some areas freezing cold and others unbearably hot. The blinds were brown and disgusting, closets were inoperable, and every “repair” they sent people for was done by random unlicensed workers who cut corners and left things worse than before. One guy literally told me AMH wouldn’t pay for materials, so I had to hand him my own 2x4s just to keep the closet rail from collapsing. The property manager was rude, dismissive, and never answered her phone. Communication was non-existent. They sent multiple people through our home for “estimates,” but nothing ever got fixed properly. They only ever looked for the cheapest, lowest-quality option instead of actually maintaining the property. And then came the rent hike. We were originally paying $3,440, and after just one year they tried to raise it by $688 more if we went month-to-month, or $200 more if we signed a new lease. Outrageous! To make things worse, they slam you with ridiculous move-out charges so you never see your deposit again. $500+ to remove a few nails, $200 for a couple of stairs — complete robbery. This company is dishonest, greedy, and careless. They demand the home be in “tip-top shape” when you leave, yet it was disgusting and broken when we moved in. They don’t care about tenants, only about draining every penny possible. If you’re considering AMH.com, RUN — and I mean fast. Renting from them was a nightmare, but leaving them was the best decision we made. Just because their homes look nice online doesn’t mean they are. Save yourself the stress, money, and headache — this company is nothing but slumlords hiding behind a polished website.

We tried to rent a 4 bedroom family home with my husband from AMH in Fishers, Indiana. The initial experience was great - we went to view the property within a day and came home delighted. We applied immediately. That was over 10 days ago now. My husband and I have been living in the UK for the past 2 years and made the decision to relocate back to the US. My husband started a new job recently while I stayed in the UK waiting for the completion of the sale of our apartment in London. My husband makes way over the income criteria requested by AMH. We appreciate that a new job is risky for agencies so we provided a bank statement of our savings that were more than 8 times the annual rent of the property. We also provided an official letter from the employer of my husband confirming his start date and his annual income. From this point we faced elemental struggle. Despite their marketing, the application did not move at all. We had to call on a daily basis. At each day they had new demands most of which concentrated around them wanting us to pay a year rent upfront. While this is indeed something we could do, we did not need to do this as we satisfied all of their criteria including an 819 credit score. This felt like extortion. They called my husband's new emplyer multiple times to verify his employment which started becoming very embarassing.. Yet the case has not moved. Every time we called we spoke to somebody new and had to explain our situation all over again. I never in my life tried to give a company money so hard! This morning we decided to give up and go with another company. Looking at the reviews below perhaps this is for the better. This company appears to be widely successful financially but at this point I am not sure who they are renting to. The property we looked at has been empty since at least January on Zillow. How is this a profitable business??

Never rent from this company. Their service is terrible, they charge for nonsense and are not there when you need them. It took over 4 calls and emails just to get instructions on moving out so they wouldn’t charge me more. I will NEVER rent from them again.

Worst decision ever . We had already put in a notice to move out in two months . AH4R had a new website for payments . I tried to make payments for 5 days using the new site and it would not take my payment . I called them and the lady on the phone at the time said they were not allowed to take payments over the phone .. She told me to try web site again tomorrow that they know there were many issues going on and if that did not work mail it Las Vegas . I asked if I would be charged for a late fee, she said I don't think so . So for the next two days I tried using the site and nothing payment would just sit there and spin . So I mailed the payment off and before they even received it I get this eviction notice that I had 14 days to get out.. I'm thinking you cannot be serious .. I called the scumbags and told them what had happen but did not matter they still refused to take my payment . So we just moved out that next weekend .. T hey of course took are 2k security deposit and sued us for 5k .. to this day not sure where they came up with that number. I'm 62 and to this day only place I have ever had a major issue with. Good luck and save yourself some pain and pick a better option.

Terrible management and support I would like to warn about the terrible experience we had with AMERICAN HOMES 4 rents . We notified them in advance, via email, that we would not be renewing our lease, giving more notice than what was required by the contract. They confirmed via email that they were accepting this as valid notice (NTV). However, after we vacated the house, they attempted to charge us for two additional months of rent, claiming the notice was not valid. In addition, at the end of the lease, I made sure to take detailed photos and videos of the entire house, which was delivered in perfect condition. Despite this, they insisted on charging for “repairs” to items that were not damaged. Even after presenting clear evidence, they failed to provide an adequate solution. It has now been 4 months, and despite countless emails attempting to resolve the situation amicably, nothing has been resolved. As a result, we have decided to pursue our rights in court, both for the stress caused and the unjustified and abusive charges. Be very careful with this real estate agency, as they seem to use unfair practices to take advantage of clients, especially those who are not familiar with their rights. I would not recommend this company to anyone. If you are considering using their services, think twice. Avoid the problems and disrespect we have faced.

DONT USE AH4R THEY ARE HERE TO ADD FINES RAISE RENT ON CRAPPY HOMES !! SANDRA WESLEY AND KENYA JOHNSON ARE THE WORST PROPERTY MANAGERS THEY LIE AND STEAL FUNDS