americanhomes4rent.comReviews of americanhomes4rent.com

Out in Utah here, and they are awful. They only want to fix issues that are fully broken, which means things like a toilet always needing to flush 2-3 times to clear everything, or a dishwasher that clogs every few days, are simply ignored. (Both of these are actual issues we are dealing with.) Oh, not to mention them taking sometimes months to come out and fix something (and then sometimes be told that they simply won't). Which happened again, today, which prompted this review.

How long does it take to get response from leaking water into the neighbor property?!

I've lived in this home for less than a month and have already had a very disappointing experience. Shortly after moving in, I noticed that large portions of the backyard lawn were dead, with weeds taking over and areas that appeared to have never properly established. I reported the issue and provided photos. An independent inspection later found that most of the grass never rooted properly and that the backyard is essentially dead, with weeds being the primary vegetation remaining. Despite these findings, I was told the condition was simply seasonal dormancy and that no sod replacement would be provided. What has been most frustrating is the lack of accountability and willingness to review the evidence. I've spent weeks documenting the issue, obtaining an inspection, and filing complaints in an effort to get a fair resolution. I am not asking for anything unreasonable—I am simply requesting that the dead lawn be replaced and restored to a healthy condition. Based on my experience so far, I cannot recommend AMH's handling of maintenance concerns.

We had an issue with our air not coming on even though the thermostat said it was on and I made the request that morning at 5 and when their office opened Ashley P made sure to get our request in and someone was out here at 10:30 and it was fixed by a little after 11. Thank you Ashley P

AMH only cares about MONEY! They do not care about the homes or the issues they have. Maintenance requests take months to be handled. I always pay rent in advance by 10 days. Even the maintenance workers who have come out will say that the company doesn't care and doesn't want to spend money. It took 4 months to get a new microwave. Almost a year to repair wet walls from leaks in the ceiling...probably mold to, but not sure. 3 months to repair move in issues. Renting from AMH is a nightmare. The staff does not respond to emails or phone calls. You can NOT get a manager on the phone ever. Their customer service is very POOR!!!

We have had many issues since the beginning with these people. When we first went to get approved for a home- despite applying for the home first, their AI bot drafted a lease for someone else before us. We had to call to find this out. They let us sit for days without telling us about this problem. But we gave them another shot since they let us apply to a different home without paying any additional fees. What a mistake. We have lived in the home barely TWO MONTHS and have had non stop issues. The fridge broke the first night and all our food went bad, they came out 4 days after we told them about it, ‘fixed’ it and left. It broke again maybe 2 days later and they tried to blame the issue on us. They had to replace the fridge. THEN we find out all of the window locks were broken- not one of them locked and my toddlers could just lift the windows up. They had to come out again to fix it. They were admittedly quicker with that fix thankfully- but now, a pipe has broken in our upstairs bathroom and is leaking down into a light fixture below onto my dinner table and floor. I have been on the phone for almost half an hour with no real solution. They even attempted to have me just ‘not use the upstairs bathroom’ as a solution. I just recommend not using this company. It’s not worth it.

Michelle from AMH was amazing! I hope AMH hires more Michelle’s because she was professional, effective and helped me out with everything I needed. So Thank you Michelle for being awesome!!!

Very disappointed with the management process for the Wesley Chapel area. We applied twice for the same home within the same week and paid application fees both times because the staff informed us that the primary applicant qualified and only needed additional household income. After following their instructions and reapplying with another co-applicant, the application was denied again in less than 24 hours. According to the email we received, these decisions are made by the area manager, and unfortunately the management handling the Wesley Chapel area seems to operate very differently from other locations. There was no opportunity given to replace the co-applicant or provide another qualified person, even though the primary applicant had already been told multiple times that her income and qualifications were acceptable. The applications were simply closed immediately with no consideration and no flexibility. It feels extremely unfair to have people spend money on repeated application fees after being encouraged to reapply, only to receive another automatic denial without any reasonable chance to correct the issue. I hope upper management reviews how applications are being handled in the Wesley Chapel area because this process creates frustration, confusion, and unnecessary financial loss for applicants