AmazonFreshReviews of amazonfresh.com

Poor poor customer service. Can't arrange a delivery slot, can't request a redelivery, and can't contact customer services. Almost like they are writing the handbook on how not to do online business!

Repeatedly every order is late, it is pathetic. Provide a window it misses it sometimes next day. Beyond pathetic now AI CS it’s useless trying to get to a real person with any authority. Tell you it will be refunded but it never happens.

I've had numerous issues. No delivery showing up. No calls. I am disabled and I need help. Instacart is better. Will NEVER use this service again! DO NOT USE IF YOU ARE DISABLED AND NEED HELP!

Claiming when being delivered that they are out of some items even though their website states they are in stock. The driver, who was late, called me on the security panel but refused to speak and identify himself. He did this twice. Somebody obviously let him in. He comes down the hall with some man screaming at him through his iPhone. He doesn't speak to me. I ask him about the items that you claim are out of stock. He looks at me with a look of disdain as the man is still screaming at him through the iPhone and tells me "you have to go on the app because I am only the driver!", and he quickly leaves with the man still screaming nonstop at him through the iPhone. I pay way too much for what you are willing to take off your shelves for my order until your staff get too tired and decide they don't want to finish getting my order ready and just claim they are out of the product! I am also paying for a driver who is pleasant and doesn't bring his problems out onto the field with him. I am not asking for your staff, whether they be the delivery person or your warehouse staff who want the paycheck but not do the work to kiss my gluteus Maximus. All I am asking for is groceries with basic civility, honesty, ethics, and respect. Can you imagine if I treated your staff this way? You wouldn't like it, and I would NEVER consider treating ANY OF YOU like garbage and an easy paycheck like you do to me! Furthermore, this is not the first time you claim you don't have the product when you do have the product. Amazon Fresh, you have a double standard. It is NOT ok! I certainly hope Jeff Bezos never treated or treats his elderly parents the way his staff treat his elderly, disabled, sick, and terminally ill customers! SHAME ON YOU!!!!!

In all fairness and I really like to be fair, I placed a large order of 230 some dollars on Amazon fresh this very morning January 1st 2026. I have to tell you that while shopping online I went down Rose and Rose and Rose of groceries things that people buy every day such as chicken size a bag of oranges or clementines and all they keep having underneath is "out of stock". They did this during the pandemic although I know Amazon fresh is going to probably close down, it's so frustrating even after shopping for someone to send you a thing that the simply Orange juice 36 Oz is in limited supply what am I supposed to do knowing that call a personal shopper who shopping for me and say hurry up grab that orange juice cuz there's only one left? 🤣 I never stole supermarkets online or in person that are out of stock on almost every other item you want. This is something they do deliberately I've lived long enough to know that it's a ploy to close businesses to up their prices by telling us they can't get these products are in short supply and please don't blame Trump tariffs for God's sake America grows its own oranges in Florida its own farms across America with the food is being rejected and not ordered so they can continuously grab junk coming in across the border or down at the ports from other countries that are twice as expensive sometimes three times is more expensive than what America grows while America is great big vegetables are being sent overseas or pics so early that they're green even our potatoes are greenish and they shouldn't be that means they're being radiated and sprayed to stop them from ripening too quick before they get them to market it's a ridiculous ploy that's ruining American foods and taking and growing vegetables that have absolutely no fragrance no taste whatsoever. Amazon fresh is now at the very bottom of where you should shop and you know as well as I do why because they were giving it to us for really good prices really cheaper than any other supermarket now that they know that and it's been all over the news they're going to close it down open up other stores and make sure that they charge us more so they can get a bigger share of the profits it's all about money in America. And that's the problem with our country.

I have ordered from Amazon many times I have never had one problem. Produce is fresh frozen products still frozen and delivered to my door within 3 hours. I hate going to the grocery store where have to check out my order and bag it load in the car and drive it home.

If I could give a negative star I would. I was shopping at Amazon Fresh in Oceanside NY and frankly no one at that store knows where anything is. On top of that, I can never buy the same products week after week. I really think that this store is a laundering of money store. Horrible service and the people working there are just plain stupid.

Brand new store and elevators not been working for days. No escalator. No help available. No fresh fish. Mushrooms were THREE times the price at whole foods. Not impressed. Won’t be back.