AmazonFreshReviews of amazonfresh.com

En Octubre 2025 realice y pagué un pedido de más de 70 eur que nunca llegó a mi casa. Reclamé por escrito 3 veces sin respuesta. No me fío...

June 2026 0 My order was omplete but consistently the delivery instrutions weren't followed. I have a screened-in porch and leave the screen door cracked so groceries can be put on the front orch out of the sun. About 7 out of 10 leave the groeried in the 90+ degree heat jamed up agaonst the screen door so that i have troubvoe opening it. I tried to speak to one of the drivers ut he didn't speak English which is also a frequent problem. Regular Amazon drivers are 100% accurate.

Groceries are NOT delivered. Too many orders cancelled because of NO employees to deliver groceries.

This is specially for Amazon fresh India Orders have missing items each time I order, worst delivery and packing team as they never sent a complete order Also as a customer we need to explain things to customer care that products are missing then after 4-5 days they provide a resolution

So ..have read reviews from Amazon fresh customers We have never had a problem with them ( UK ). We have been well impressed with great delivery times really nice delivery drivers also very helpful and friendly. Have recommended Amazon fresh to friends and family and no one has ever had any problems with them We would highly recommend UK Amazon fresh.

Amazon Fresh order booked for 10pm-midnight. Sitting up after a rubbish day at work, waiting to receive the order so I can go to bed. Notified by email at 11pm there has been a delay, I will receive updates no later that 2.30am(!). Amazon don’t clarify if the order has actually been cancelled. Midnight comes and goes, no updates, no order. Eventually I go to bed at 1am, still unaware of the actual order status. 2.42 am (so later than the already ridiculous promise of actual clarity by 2.30 am) my wife gets a text saying the order is cancelled. Was the expectation that I sit up until 2.30? Maybe not, but let’s send a text and wake people up. Simpering email received at 2.42am explaining how sorry Amazon is that the order has now been cancelled, and that they understand how frustrating it is. They don’t clarify why it was cancelled, but share that they have conveniently placed the items in a new basket for me. I’m obviously over the moon at this gracious act. They also share that the £142 refund may take up to 5 days, so they’ve saved the basket but not the funds, so we have to pay twice. Excellent. I go into the basket to be informed that 7 of the items ordered have gone up in price, so they’ve saved the items, but not honoured the cost of the order that they failed to fulfil. I spend 15 mins in a loop of ‘helpful’ customer service topics, deliberately ambiguous enough to incite pure rage in any hapless customer that finds themselves needing actual help, and of course, deliberately designed to ensure you can’t easily find a way to actually contact someone. Therefore I’ve been unable to share how delighted I am with the exceptional service I’ve received, how I’ve had no sleep, no dinner, and am 15 quid out of pocket as they raised a bunch of prices in the few hours between orders. I used to use Amazon for convenience and the TV service. Now I’m forced to sit through adverts every few minutes of Prime programming that I already pay for, unless I throw another few quid into Jeff’s bulging pockets, and the Prime delivery service has become less and less of a benefit as more and more ropey resellers are introduced into the already greedy ecosystem. The service has become a zero-accountability model, with absolutely zero respect for the people paying for it, robots telling you they are sorry, but ultimately no real way to challenge the appalling experience. This is the culture we live in now apparently, but I’m opting out cheers. I’m sure I’m not the only one who is drawing the line and cancelling my long-standing prime membership as of today, and I will never buy from Amazon fresh or any other of their services again.

On June 9, 2026, I placed an order on Amazon Fresh scheduled to arrive that day. I received an email notifying me that it had been delivered to my address, but it wasn't. There was no delivery confirmation photo with the Amazon notification. I spoke to an Amazon Fresh representative and informed him that I didn't receive the delivery and requested his assistance with the problem. After requesting a refund on the order that didn't arrive, he informed me that I would have to take a photo of my residence and forward it to him. He sent an email with instructions and an https. address. I questioned why that would be necessary when he can manually look at the driver's GPS location for that Amazon Fresh order. I took the photo, as requested, and sent it. A refund for $33.25 was issued (for the 11 items that I had purchased) after he received the photo On 6-12, three days later, I received an email from an Amazon Account Specialist informing me that my account was now compromised because I requested refunds on a large number of Amazon Fresh orders. As a result I would no longer be compensated for any additional issues with shipments and if the problem continued, I would no longer be allowed to shop on Amazon. Last year, on three occasions, Amazon Fresh deliveries weren't delivered to my address and it was verified by an Amazon Agent by pinpointing the location using GPS coordinates and delivery confirmation photos. The orders never arrived, but each item in those orders was refunded separately. Because the items were never delivered, it should have been processed as a package that didn't arrive rather than a standard customer return. I believe the misdirected Amazon Fresh deliveries were flagged as refund and policy abuse. I have always valued my shopping experience on Amazon Fresh / Amazon and I want to assure you that I have never intended to violate your policies. I kindly ask your team review the delivery confirmation photos, GPS location coordinates and agent correspondences to verify that the orders were not delivered to my address. Also, recognize the numerous Amazon Fresh orders that were delivered without incident. 6-19 Response from Amazon I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I am so sorry about the issue you faced with one of your Fresh orders and your Amazon account. I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. 6-27 Amazon, through the BBB, failed to address the complaint directly. I assume the responses that I received were pre-approved, copy-and-paste templates. I also sent the complaint to the escalation dept. at Amazon and I didn't receive a response. Needless to say, this has been a frustrating experience. 7-8-26 Final response from Amazon. The issue was never resolved: I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. Thank you for writing back to us. I hope this email finds you well. I understand that you are concerned about your account being restricted from providing any refunds on any of your future Amazon Fresh orders.- In this case, I see that a full refund has already been issued on the order in the query. So, in case if you are facing issues in getting any of the other orders refunded, please help us with the order IDs of the same so that I can investigate the issue precisely and do needful to resolve this matter for you. ------------------------------------------------------- THE ISSUE WAS ABOUT AN ACCOUNT RESTRICTION.

We ordered groceries, would recieve them today , between 8am -11 am ...The packing of groceries is terrible, they leave our groceries out by the mail boxes , which we didn't appreciate, Amazon needs to get their business in order , and do better " as a whole " ..We as customer pay alot of money 💰 for our groceries, to be done terribly " ...Shame on Amazon " ..👎🙏