AmazonFreshReviews of amazonfresh.com

I have meant to write a positive review for this store. The tall man greet at the door is always cordial and helpful. Shopping using the dash cart is very nice. My only issue was that I had difficulty adding the 10 dollar coupon for purchases over 50 dollars. The two gentlemen in the cashier section were very nice and directed me to "customer service". I explained my situation and the Black, heavyset woman (I say in distinction because there were two Black women working at the counter) said "Did you tick on the 'Add Coupon' button. I said I wasn't able to. "Look at the white sticker on the cart". The sticker said "Scan coupon before checking out." I told her what it said and she laughs. I told her it's a little too early for judgement. "No judgement, but you said this is the SECOND TIME this happened." I said Thank you and left and she said "Do you want to fix this or no?" I know that she means to tell me what I can do to prevent this from happening but how she was going about it made me resistant to any thing she has to say. The two gentleman asked me on my way out if they were able to help me which is nice. Maybe i was too dumb to figure it out, but she didn't need to make me feel stupid.

The weekly AD on-Sale items are always empty, even website shows on stock in store. I have been the same store three day a row, never get the on-sale items. Always empty. Store manager and employees are very rude and not help. I was return items (Amazon online order items) yesterday, because I didn’t find the Amazon Fresh weekly on-sale items in store what I want to buy, so I didn’t scan my discount coupon QR code. I back to store today and scanned coupon QR code. The manager, with very rude voice, thought I was trying to cheat to get discount coupon. I have to show the return record to her approve I did return items to store. If the store stocking well, I don’t have to back and scan the QR code on next day. Anyway, the weekly on-sale steak and fish are still empty, even Saturday and Sunday which are household shopping day. So, I didn’t buy anything. What’s going on this super market? Terrible management…Angry bad store. Westlake Village California store.

I had experienced pretty good service from Amazon Fresh until today. The order came short of 4 needed items, with some random "substitutions" thrown in. I always specify ' no substitutions'. When I contacted Amazon, initially the only solution was refund, which they claim can take 3-5 days! They, however manage to take your money immediately. It took a minute to get a human to help after going to a different page and jumping through the AI hoops. Even after all that, they were apologetic, but unable to rectify the situation. So basically an exercise in wasting time.

Very bad experience. Tania, the associate in Baylis cross rd falls church VA is very very rude with a nasty attitude. Manger is worse than her. They dont honor the store and state policy by providing rain check. Stay away from.

He realizado un pedido y el importe cargado es un 15% superior al importe de la compra realizada, que deberían notificar en el momento de la compra Lo hacen después en el mail de confirmación del pedido cuando ya han cargado el importe En teoría es por si hay cambios de productos, cuando en mi caso todos los productos eran con opción de no sustituir y la única posibilidad era que el importe de la compra fuese menor si faltaba algún producto Cuando he protestado me indican que es su política y que recibiré el reembolso del importe cargado indebidamente dentro de una semana!!! Deberían reembolsarlo en el momento de entrega de la compra, ya que ya saben el importe exacto Me parece una política totalmente abusiva ya que se otorgan el derecho de cargarte el importe que les da la gana y devolvértelo en un plazo largo

I have been a loyal customer at this Whittier, California Amazon Fresh location for over a year, visiting at least weekly. The staff has always been courteous, polite, and helpful, and I’ve never had an issue—until today. My experience with Maricela, who identified herself as the manager, was shockingly disappointing. Whenever I shop here, I often use the coupons available, and the staff has even reminded me to take advantage of them in the past. However, when I attempted to use a coupon today, Maricela was curt and dismissive. She told me I couldn’t use it because I hadn’t returned items first, which has never been an issue before. Her tone was rude and unprofessional, and she seemed completely unwilling to accommodate or even listen. Her demeanor made me feel unwelcome and undervalued as a customer. The experience was so unpleasant that I decided to return all the grocery items I intended to purchase. I don’t expect to be treated as if I’m doing something wrong just because I want to use a $2 coupon. This interaction has left me questioning whether I want to continue shopping here. Customer service is everything, and Maricela’s behavior was far below the standard I’ve come to expect at this location.

Second time my delivery is missing items. That's okay, I spent time on finding out what is missing and refunding items on the app. When I ask for a free delivery (not the items of course, but the delivery that I supposed to have for free cause I ordered items on over £70) of the missing items they make a huge problem out of it wasting 30 min of my time on the chat. If they make a mistake why do I have to waste my time and then pay for the delivery of the missing items. Never shopping food with them again.

I was charged 3 times more amount what supposed to be charged at Amazon Fresh in La Habra, CA. One red onion weight about 1 pound, but a cashier insisted it was weighted over 3 lbs. I kept questioned him, but I was charged over $6. I went to closeby another supermarket to buy the same item to make sure that, charged only for 1 lb. I immediately went back to Amazon Fresh store, talked to the manager, she and the cashier did not even say sorry, just refunded, bad attitude. Mistake can happen, but more important is admit their mistake and apologize. Do not recommend to shop at Amazon Fresh store.