AmazonFreshReviews of amazonfresh.com

I ordered a weeks worth of food online as I was recovering from an operation, never tried them before always supermarkets, the online shop was good value and I waited until delivery time only for the whole shop to be cancelled minutes before arrival so I had very little choice to eat on the day… never again not worth it even customer service offers nothing

Daphne acted horrible and treated us terribly she didn’t wanna help us at all and was telling my mom to shut up

I placed order worth 6000 on Amazon fresh and since delivery time increased to 2 days I cancelled it. Amazon said ccln in confmd and refund will happen soon but by evng 50% of products were sent .but we had already bought from a store because for days cooking. Also on missing items Amazon says , it will send in few days or refund . Who is going to keep track of all these ? This is harassment. All perishable items are double in qty now and lying in heaps on dining table. Very bad service and some products are stale too. Shockingly bad service

TL;DR: Frequent delays/missed delivery windows/missing items/poor quality produce I’ve had delays before but today was the final straw. I placed an order this afternoon for a delivery window of 5-7pm. Get an email at 6:39p that my order is “running late”. Not ideal but also not surprising - they very frequently ignore delivery time windows and show up hours later. Waited until 7:30 and got no further updates so we decided to just order dinner. Cut to 9:55pm and Amazon sends an adorable, curt email that simply says “Your order has been cancelled.” Guess what, so has my subscription! What could have possibly occurred between 6:39pm and 9:55pm that they couldn’t have given me a heads up more promptly so I could run out and grab groceries quickly for my family instead of depending on this absolute scam of a service? They also clearly have no idea what a russet potato is in NYC (despite me choosing alternate options for them) since at least 3 orders have had random root vegetables included instead.

I place an order an order last night, it was meant to be dinner for a family of 4 or 6. I work with a nurse who just came back home from a knee replacement. Order was delivered incomplete. There was only one chicken instead of two. There was a cake on the order that they didn't even try to replace with another dessert. So, my complaint is that if something is not available, that why I see that on my screen to select, it should be taken out of their inventory. I did get a text message that a couple of items were unavailable, and how to get in touch with the driver. So called the driver, she did not speak English, then I called the store where the order prepared for delivery. During the first call, I was simple given a number to call. I called that number, after going through 2 different people and long holds, call was disconnected. So, I called the store back, I thought I will ask for a manager, she/he should be able to solve my issue, but she referred me back to the same number. At this point I was getting tired of spending so much time making phone calls and explaining what went wrong to so many different people. I did call back, went thru the same process, and the phone was disconnected, now I was beginning to believe that it was intentional. At some point in this story, I was told that to let the delivery complete and then call them back. I don't remember how many times I called, but when the final conversation took place, I wanted them to refund all the money since they couldn't keep their word and deliver the entire order. They should have, they wasted a lot of time and energy. Now, conclusion of the last call was that dollars for the undelivered items will go to amazon credit. Why?? it should have gone to original method of payment, right? I will never use them to deliver food. Undignified and rotten business tactics.

Terrible delivery service! Not only does this outfit constantly run out of products, on several occasions they have indicated "your groceries are undeliverable" with absolutely NO explanation. Seriously? The program indicates it is on the way and will be on time! In addition, they provide no way to use both SNAP and any other form of payment on an order. Amazon, figure out how to delivery groceries properly, or get out of the business! I'm heading to VONS.com

Fresh produce is their weak point of delivery service. Fruit and vegetables are as often as not past their freshness.

Apparently Amazon Fresh has you pick out delivery times then completely disregards them and delivers at their convenience. This is NOT an isolated incident, it keeps happening. Today I placed an order for delivery at 11 am and they delivered at 7:20 am. When I called and complained, the first representative left me on hold. The second said, “well they are just trying to get you your item as soon as possible,”. I told her it is not an “item” it is perishable groceries! What if I wasn’t home? She apologized and said they would make a note on my account, yeah, that is helpful! I am disabled and have to make sure that I have someone there to help me bring in the groceries and put them away. I cannot have a company that brings my groceries on a whim. I need predictable schedules, this is not helpful.