Altra RunningReviews of altrarunning.com

Awful customer service. They just don’t reply. I I’ve been told that I’ve got to pay customs import fees of £65 so UPS are holding my parcel. I’ve paid for trainers that I haven’t got and the Customer Services are not replying to me, it’s been 4 weeks. AVOID

I ordered and returned a pair of shoes online. Although the shoes weren't the right fit (slightly narrower than the pair of Altra Lone Peaks I already own and love), the customer service I received was excellent in comparison to other online shoe purchases made online. Their European Distributor (FiloBlu) helped me with my return. When I messed it up online, they sorted by email and got me the paperwork I needed to return free of charge via UPS.

In October 2025 I bought Timp 5 Gore-Tex Man and they literally only lasted 3 months before they started to split at the sides which made them useless. For the very expensive price I would have expected them to last a lot longer.

If it could get 0 it would. I love Altra running shoes but would absolutely never purchase form them directly ever again. I am also no considering whether I purchase from them again anyway as I don't wish to support such a company. I cancelled my order within 24 hours, but their supply chain meant I had to let them ship the order after that and await arrival to decline the order at the door, they confirmed this occurred. Thus ending my contract with them, however, they still have not issued a refund and haven't responded to my emails to pursue this. I am now going to have to report them and contact my bank to retrieve this money. An order cancellation is a legal obligation and should not incur such time investment from a customer.

Finger weg ! Mir wurde eine Rückgabe verweigert weil der Originalkarton leider nicht mehr da war kurz nach Weihnachten ! Schuhe ungetragen mit Etikett .Über einen paypal Konflikt dann Recht bekommen aber nun muss ich die Schuhe auf eigene Kosten nach Italien schicken für ca 15 Euro !

I haven't had any problems with my order. I do understand that people would encounter issues returning them especially since their european distribution (filoblu) is in Italy and it wouldnt be like amazon for convenience (but amazon are far too big so give other e commerce a chance!) and comms would be fragmented! I get paying for delivery would cost a-lot which isn't fair since shoes need to fit fortunately I am loyal to the brand and i knew my fit having purchased two pairs of these last time for running at events and training. The items arrived in a nice solid cardboard box and sealed with filoblu (the distributors for high end brands assos etc) tape. I feel bad people have had poor Altra “experience” (one of their trainers is called this 😀 but I am pleased. Tracked by UPS so I knew where my box was france…uk…to the land of the geordies. Pleased. Still doesnt hide the fact average scores is less than 2 oof!

Le concept était intéressant. Altra semblait être une référence en chaussures de running, avec une wide toe box et un zéro drop sur une grande partie de leurs modèles. Dommage que la qualité ne suive pas : dès la première sortie avec la paire, j’ai déjà rencontré des soucis avec la semelle interne. Le service client n’a été d’aucune aide, et le transporteur est tellement lent que j’ai finalement décidé de garder la paire plutôt que de me lancer dans des retours interminables (UPS, c’est zéro). Dommage, car la chaussure était vraiment confortable.

He solicitado un cambio de talla y no consigo que me envíen la etiqueta de devolución. También estoy esperando que me respondan para hacer una devolución de un pedido que no aparece en mi perfil. No recibo respuesta por parte de atención al cliente por ninguno de los dos motivos. No volveré a comprar en esta empresa.