Altra Federal Credit UnionReviews of altra.org

Love them so helpful honest and so trustworthy

My experience with Altra has been that I can reach out for help and have always received competent, reliable assistance. It is important to know that if I need help I can pick up the phone and talk to a person who speaks English I can understand.

Account was easy and inexpensive to open, their representative are professional and there is no lengthy waiting times.

Rude customer service. Is untruthful about rates. Uses any opportunity to tack on fees

Altra placed a hold on my card for fraud (that wasn't fraud...it was a transaction I was actually trying to complete). I asked me for a security code, which I entered, and still declined the transaction. Then, because of that, VISA placed a hold on my card. The process to remove the hold on my card was very painful. Altra - if you are going to put security measures in place, like sending me a code, that don't actually work, then why are you making do the extra step of the security measure? MAKE IT EASY ON YOUR CUSTOMER!!!

So, I tried the cash a check at Altra on 2nd st and the young girl refused to cash it.. she said her supervisor was busy so she couldn’t help me and when the other coworker came she asked him and he said no after making me wait over 20 min. Then she asked me if I was expecting that check making me feel I had stole it even tho she had my I d and all my information. I took my check and went to a different branch on 19th st. And they cashed it right away. Just wanna say I was deeply offended by all the questions and mainly their attitude. Very rude people and worse customer service ever. They really need to be trained on customer service. Will never step foot at this branch. Just awful!!!!!

I would like to give a shout-out for Matt Monsoor, Real Estate Closer II for a job well done. I was recenting working with him (I work for a title company) on a real estate closing that was a bit challenging. Matt did an awesome job communicating with me and keeping the closing running smoothly. Matt, you are awesome to work with!

Friendly and easy!