Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union reviews

369 approved reviews, newest moderated first

Michael F.
Jun 29, 2023
Very quick and professional service
Very quick and professional service
Response from Altra Federal Credit UnionJun 29, 2023
Appreciate the kind words, Michael! Thank you for choosing Altra!
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Charles Blake J.
Jun 28, 2023
The Staff is top shelf
The Staff is top shelf. They have always been very helpful and timely in their approach to any situation that had to be taken care of
Response from Altra Federal Credit UnionJun 28, 2023
Thank you so much for sharing, Charles! We're happy to have you as an Altra member!
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Richard B.
Jun 27, 2023
I live 20 miles from my nearest branch
I live 20 miles from my nearest branch. Had a simple question that could have been answered in 2 minutes. Do you people realize how difficult, no almost impossible to telephone one of your offices, If one does not know an employee by name and how to spell it the call goes now where. I drove the 20 miles to the branch and still got no answer to my question. Dumb
Response from Altra Federal Credit UnionJun 27, 2023
Hi Richard, Our apologies for any frustration caused when trying to reach a branch. All of our calls are actually routed through our Member Contact Center who can assist you with your questions or connect to you a specific representative that you request. Please save our number so we can better assist you in the future: 1-800-755-0055. Thank you for choosing Altra!
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Anelle J.
Jun 24, 2023
Experience at altra
Altra is a wonderful place to do your banking.
Response from Altra Federal Credit UnionJun 26, 2023
We're so glad to hear that, Anelle! Thanks for choosing Altra!
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Wendy R.
Jun 22, 2023
Altra always makes me feel important…
Altra always makes me feel important and valued. Very professional and knowledgeable representatives. Prompt with responses and actions. If you're not a member, I recommend you become one asap.
Response from Altra Federal Credit UnionJun 22, 2023
Thank you so much, Wendy! We're happy to have you as an Altra member!
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LaJoyce W.
Jun 20, 2023
Amber was phenomenal
Amber was amazing. She was very professional and knowledgeable. Her attention to details explaining the services your financial institution offered were appreciated. In addition, your tellers were kind and made me feel welcome. Thanks, Altra Credit Union!
Response from Altra Federal Credit UnionJun 20, 2023
Thank you so much for sharing about your experience with Amber! We're so glad you chose Altra to help you live your best life!
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Lori T.
Jun 17, 2023
Had an issue with overdraft and didn’t…
Had an issue with overdraft and didn’t realize you get one every time you use debit card. The rep was great and told me and then her supervisor repaid them to me. What a great bank
Response from Altra Federal Credit UnionJun 20, 2023
Glad we were able to help you out, Lori! Thanks for choosing Altra!
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Dwight S.
Jun 13, 2023
Customer service
Customer service
Response from Altra Federal Credit UnionJun 13, 2023
We are always happy to help, Dwight!
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