Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union reviews

Showing 15 reviews with 4 stars · Clear filters

M. Jane B.
Apr 13, 2024
Normally I would give you 5 stars but…
Normally I would give you 5 stars but unfortunately I can't anymore. I have been try to get assistance with your mobile app & got told if I didn't know how to minmize my screen so I could get rid of the code that was sent that did not work & she hung up. Now I am stuck over the weekend since you have no support on the weekend to assist in getting into your account so you can send Uncle So i can send some more money to that they are taxing your SS on again which you have already paid tax on so I am just a little bit frustrated.
Response from Altra Federal Credit UnionApr 17, 2024
We're so sorry to hear you were having troubles logging in. Please, give us a call again at 1-800-755-0055, so we can assist you. If you are near a branch at all, we can help you in person too with your mobile device. Thank you for choosing Altra!
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Gregory B.
Dec 13, 2023
Staff was helpful and friendly
Staff was helpful and friendly
Response from Altra Federal Credit UnionDec 13, 2023
That's awesome to hear, Gregory! Thanks for being an Altra member!
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Terrance A.
Nov 21, 2023
ATM service is quick and easy to use. Best in the business. Outside was out of cash so went into lobby to bget cash. No one addressed me or recognized my presence.
ATM service is quick and easy to use. They are the best I’ve ever seen.
Response from Altra Federal Credit UnionNov 27, 2023
Hi Terrance, We are glad to hear you enjoy our SAM-e machines! However, our apologies if you were not addressed in a timely manner at one of our branches. We do take these reviews seriously so we will be sure our branch staff is reminded of this. If there is anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Altra!
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James G.
Oct 21, 2023
Good Banking
* Reactive to needs * Good rates * Easy to complete neeeds
Response from Altra Federal Credit UnionOct 23, 2023
Appreciate the kind review, James! Thanks for choosing Altra!
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Anelle J.
Jun 24, 2023
Experience at altra
Altra is a wonderful place to do your banking.
Response from Altra Federal Credit UnionJun 26, 2023
We're so glad to hear that, Anelle! Thanks for choosing Altra!
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Richard T.
Jun 9, 2023
Help when you it
My experience with Altra has been that I can reach out for help and have always received competent, reliable assistance. It is important to know that if I need help I can pick up the phone and talk to a person who speaks English I can understand.
Response from Altra Federal Credit UnionJun 12, 2023
We appreciate your business with Altra, Richard!
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Janice L.
Jun 8, 2023
Account was easy and inexpensive to…
Account was easy and inexpensive to open, their representative are professional and there is no lengthy waiting times.
Response from Altra Federal Credit UnionJun 8, 2023
Thank you for sharing your experience, Janice! Welcome to Altra!
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Dorothy H.
Oct 20, 2022
Katy rocks!
I worked with Katy in the South Broadway, Tyler, TX office. She was efficient and courteous. She kept me informed of the progress. She made the procedure pleasant.
Response from Altra Federal Credit UnionOct 20, 2022
This is so great to hear, Dorothy! Thank you for sharing your experience with Katy. We appreciate you choosing Altra to help you live your best life!
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