Altra Federal Credit UnionReviews of altra.org

Bari Owen helped me with a debt consolidation loan today and it was SO QUICK AND EASY! She was able to get me an amazing rate and within an hour of walking into the branch, I had e-sign documents sent to me to sign and send back. Give that woman a raise! So friendly and personable, treated me like family and truly wanted to help me.

Kathy Vongroven was very helpful and patient with my mother. Kathy was knowledgeable about the different types of accounts and knew exactly what I wanted for my mom. I had a few questions that she had to follow up on for me. She was timely in her response. Kathy went above and beyond!

Melody, my personal banker, was outstanding in every way. She has a dynamic personality and is kind, patient, and filled with knowledge. She is a student of her profession and knows it well. I'm so happy that she was the person who helped me open my personal and business checking accounts.

The question was answered right away and money deposited within a hour of talking with the representative.

Hello , I am not able to access neither my statement nor my account with Altra .I already have sent an email to members services on March 28th and still did not receive any reply .As well I cannot download the app . Thanks to advise how to have access to my account . Albert Haykal

Genuine desire to deliver quality service to customers.

Sue Breyer and Kristin Moore we great

Absolutely worst bank I have ever dealt with. I have never seen such Absolutely terrible customer service along with online banking. I will never have a loam though here again. And I promise to spread the news to everyone I know and also the dealership I went through are also being made aware of such terrible establishment. I have tried to make a payment on my loan and can not get any help on how to. I have tried online and that does not work. I have requested multiple phone calls and have not received those. And now recently they just emailed me and said my account as been reported late and sent to collections.