Altra Federal Credit UnionReviews of altra.org

After being a good member for 5 years and trying to get a modest car loan the treatment was abysmal. The loan "specialist" was rude and arrogant. She only would communicate through email and wouldn't answer phone calls so if I had a question it took hours to get a response which was cold and indifferent. The formula they wanted would require a dealership to have no mark-up on a car unless you wanted to pay 45% down on the loan! Ridiculous. We financed through a dealer instead and got better rates than my credit "union" by far and it was almost immediate. Not a place that values their average members. Left a really bad feeling.

Having been technology for over 20 years, I am highly concerned over the recent upgrade to Altra federal credit union‘s website. I’ve been a member for over 7 years and I’ve always enjoyed their service. However, it seems that little to no thought was given into this new upgrade that requires users to enter their Social Security number, and date of birth on a device in order to reverify themselves with their new upgrade which places users in a severely compromising position, in order to have continued access to their accounts online. I’m a little unclear as to why another method, perhaps the last four digits of the social, a birthdate and a member number together with two factor authentication could not have been used. It is never a good idea to ever put your Social Security number online, regardless of whether that bank or vendor claims they are a “secure site”. With all the phishing and malware scams going on, one could easily have something on their computer, which could be screen scraping and obtaining someone’s Social Security number when entering this information, regardless of the “security of Altra‘s website”. When I called to ask for an alternate procedure to validate my identity. I was told that there is none and that I would have to enter my Social Security number online. I feel like a hostage over this poorly thought our plan-when I called to express my concern the woman just kept repeating to me that it was a secure site and seemed to have no knowledge of the fact that regardless of her site, there could be something on my computer or another device that would actually be obtaining my information. This is really completely unacceptable and very concerning that in this day and age, the Altria’s IT & security department is not even aware of these types of risks when building a process to authorize users. The point is - does anyone ever really know if a device is safe? The answer is no. So requiring that members are required to enter their full social security number puts members at unnecessary risks when Altra cannot guarantee their member's protection from potential fraud from this interaction. Other institutions have workarounds and this was not a well-thought-out plan.I request that Altra provide a workaround.

This is the worst place to do business for a loan, car , etc. I went this today to pay off a jeep loan that has my husband name and my name on that account. I went online to check the pay off. Went and got a cashiers check for the amount shown on the account. I take the check to Altra they tell me it's 110 dollars more cause of the interest today. So I go to the bank to get that amount , Then take it back to Altra , then they tell me that my husband name is on the savings account. Then they tell me they can put it in the account but my husband has to pay it off. And the employees are rude on the phone and in person. When a customer chooses your compnay do to their business with you should try to be polite to them.Once we get this situation resolved we WILL NEVER DO BUSINESS THERE AGAIN.

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I would definitely look elsewhere if I were in need of Banking services, unless you like 10 day holds on your deposits. Which isn’t their company policy it’s apparently up to the discretion of their tellers. This is the same credit union that took 3 hours to open a business checking account last fall. I would definitely stick to professionals when it comes to banking, don’t make the same mistake we did.

Worst “credit union” I have ever dealt with. Never again.

Awful customer service, person over the phone was rude. All I needed was to make a payment and because of an incorrect “work phone number” on my account I was unable to submit my credit card payment, and now it’ll be late with an additional late fee charge. Person I spoke with (Alex) was unable to further assist me and gave me a different number to call.. all of this for only $50, when he was given card number, last four of social and cell phone number correct. Very stupid system!

Very disappointed i had altra fir a good two years i was on the process of switching over from a bank so I applied for a credit card. They refused to finalize the process and send the paperwork because they lost a copy of my boat title with them as secure party. Now the boat loan had 14.4% of principal left i had never missed a payment and i was ahead. As a result of this quid pro quo behavior i decided to close everything i could BE CAREFUL VERY SHADY Update: the response is a lie the application was for a credit card and the "one more piece of information" was a copy of my boat title. They lost the one I provided 2 years ago. Again this credit union is shady beware Yup that's what I said you withheld a credit card because of a missing picture one had nothing to do with the other