Altra Federal Credit UnionReviews of altra.org

I received such great customer service when I got my loan. They were knowledgeable, helpful, and so nice, even when I call.

Altra has always been a great credit union to work with. Ease of doing business is exceptional even for large purchases such as a home. I would recommend Altra to anyone looking for a great financial partner.

I love banking with Altra. I called with an issue and it was resolved very rapidly and with ease. I have accounts that are really easy to manage. I love the app and the online banking options. I like their hours, but I wish they were open a little bit later in the evening or on Saturdays. I recently had an issue with a double charge and they help me to effectively communicate and solve that issue.

I tried to login to my Altra account. I have had trouble in the past and I have changed passwords. So today Altra didn't want my password but instead wanted the last four digits of my social security number. I have had the same social security number all my life (81+ yrs) so I believe I know it. I entered the last four numbers of my social security number ( which should NOT be used for banking purposes) and I was told that my login was invalid. I tried several times to login using my password and my ssn. I was told each time that my information was invalid. I think mt info was spot on but Altra knows better. I tried calling about five or six times but nobody answered. The phone kept ringing but no individual answered. On several occasions I got a screeching noise which hurt my ears. It should not need to ba an ordeal to login to my account. Sometimes I log in smoothly but usually I have to make several phone calls and change my password to look at my own account. This frustrates the dickens out of me.

Great and professional service.

Great customer service when you need it. Friendly and helpful. Able to answer all questions!

The tellers are always super friendly and courteous and helpful. I don't remember ever having a bad experience at Altra. And they were super patient with my picky grandson about his choice of a sticker!

Great to see the smiling faces when you walk in, the attention and helpfulness everyone extends to you, makes you feel that they want your business, it's not like you walk in there and you feel like you're putting them out. They pointed out to me an account that I could get a very strong return on my money, yet it would still be liquid and avaliable to pull out anytime if a different investment opportunity comes along.