Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union reviews

369 approved reviews, newest moderated first

Bird
Sep 15, 2023
Excellent service, great benefits, kind staff
Staff at Altra are personable and kind. Not only is there no fee for checking, but you get interest. I had a great experience getting my first mortgage and with refinancing when the interest rates had dropped. My debit card has been protected by fraud alert staff. It just feels both safe and homey to bank at Altra. Even though I moved to the Twin Cities over 8 years ago, I've continued to keep my money at Altra because of the positive experience I have had there.
Response from Altra Federal Credit UnionSep 15, 2023
Thank you so much for the kind words and being a loyal member even after moving! We appreciate you choosing Altra!
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Caleb
Sep 14, 2023
I get locked out of my app/online…
I get locked out of my app/online banking 1-2 times a month. The customer service people I have talked with each time have been rude, whenever I try and call to speak with someone at my branch. I get sent to some other service and, they send me back to the same phone number.
Response from Altra Federal Credit UnionSep 14, 2023
Caleb, I would need to know a little more about your account to help answer your concerns. Please give our Member Contact Center a call at 1-800-755-0055 to assist you. Thank you for choosing Altra!
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jak
Sep 10, 2023
good i want more i n fo
good i want more i n fo 2974 2974 2974 2974 2974
Response from Altra Federal Credit UnionSep 11, 2023
Hello, Please give us a call at 1-800-755-0055 to help answer any questions you may have! Thanks for choosing Altra!
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Peggy L.
Sep 9, 2023
PEGGY LeJeune
The ability to get cash from my bank account.
Response from Altra Federal Credit UnionSep 11, 2023
Hi Peggy! Thanks for choosing Altra to help you live your best life!
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Earl W.
Sep 8, 2023
I really feel valued as a customer…
I really feel valued as a customer anytime I contact Altra. I wish there was a way to pay from another institution
Response from Altra Federal Credit UnionSep 11, 2023
Hi Earl, We do appreciate you! Please give us a call at 1-800-755-0055 to learn how we can help transfer money to and from another financial institution. Have a great day!
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Joe S.
Sep 5, 2023
Great people to work with no matter…
Great people to work with no matter your needs and they always try to save you money.
Response from Altra Federal Credit UnionSep 5, 2023
Thank you for sharing this, Joe! We appreciate your loyalty to Altra!
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Robert R.
Aug 28, 2023
Don’t expect a check from this credit…
Don’t expect a check from this credit union for work you’ve done with a company that uses them. They’ll charge you to cash it in their bank. If you deposit it in your bank check for transaction fee from altra. It’ll be there.
Response from Altra Federal Credit UnionAug 28, 2023
Robert, I was wondering if you could explain a little further what you mean. Currently, non-Altra members can cash an Altra check with us under $100 for free. Anything over $100, there is a $5 fee. We would not charge your other financial for cashing an Altra check. If you have further questions about this or anything else, please reply here or give our Member Contact Center a call at 1-800-755-0055. Thanks!
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George A.
Aug 23, 2023
Mobile banking is a problem
Mobile banking is a problem. I have several other bank mobile accounts. They have never locked me out. This past Sunday I found on my smartphone that I was locked out of my 6 Altra accounts again. This is the third time, I believe. "Contact your branch," I was told. Of course, I could not do that on Sunday. As of today, the Altra mobile banker just keeps telling me "try again." Please fix ASAP.
Response from Altra Federal Credit UnionAug 23, 2023
Hi George, We do apologize for any inconvenience with the Mobile App. It does appear you are locked out currently due to 3 invalid attempts. Please give our Member Contact Center a call at 1-800-755-0055 to get that unlocked and reset for you. Thank you for choosing Altra!
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