ALT. FragrancesReviews of altfragrances.com

Great smelling fragrances and prompt customer service.

Quick customer care response and quality product will be back for more. frends already talking about getting some ALT fragrance too.

One of my bottles had a loose lid, some spilled out. I contacted them, customer service was AMAZING!! They sent a new bottle immediately,

ALT perfumes are amazing and customer service to match! I already own 31 different scents and all of them are really great quality. Several perfumes I have already repurchased and will continue to try new scents even if they are outside of what I would normally like. I like a good surprise

You guys doing a great job of creating this ALT fragrance its really inspiring and interesting it’s helped customer like me to saved a lot of money

I need to amend my previous review as the customer service, although initial great, is now appalling. I left positive feedback, freely on my first purchase couple of purchases and, as a loyal customer, I was offered a ‘free’ subsequent bottle of cologne if I tried an alternative fragrance and left a positive review. I decided that given my previous interactions, that this agreement of a full refund for the subsequent order, would be honoured. However, after I had completed all the requirements to meet the full refund, Alt subsequently ignored all of my emails. I then reached out, numerous times to enquire about my refund but all emails were ignored despite their previous rapid communications. This ‘offer’ of a ‘thank you’ purchase is clearly a scam by Alt and I feel very let down by the way they have treated me and as a result of this break in trust, I will never buy from them again. Additionally, and unbeknownst to me at the time, when I made this order there through Amazon I assumed that any issue would be covered by Amazon’s return policy. Imagine my surprise then when I didn’t get a response to all my emails and went to Amazon intending to return the item I was informed that the Alt.Fragrance items CANNOT be returned and you cannot get a refund. Also there is no way of contacting Alt other than through email which they refuse to respond to!!! I am therefore stuck with a cologne I didn’t want or need, accepted only because I thought the cost would be refunded and paid over the odds for! Please don’t make the same mistake as me and avoid this dishonest company! Also don’t trust their reviews as they incentivise customers to left positive reviews and then scam them and refuse to communicate. Avoid, Avoid!!

I received great customer service and wonderful smelling scents.

Do not buy from this company! Their Facebook Posts claim you will be 100% refunded if you are not completely satisfied with your purchases. I did not like the smell of 3 fragrances that I purchased and requested to return them for credit on my credit card. Only then was I told they only offer an in-store credit!!! I had to take at least 4 photos of the product, and it was my responsibility to pay to return them. So, my only option is to keep selecting other fragrances that I don't want, and continuously pay to return them for an in-store credit again and again. That is unacceptable customer service. If this had been disclosed this upfront, I would've never bought anything from the company.