ALT. FragrancesReviews of altfragrances.com

Placed an order for a gift that was “returned to sender”. I alerted them immediately that the package was on the wrong track, hoping they would make it right and it would arrive in time for the recipient’s special day. First they insisted it would make it, then when it didn’t they refused to give me a refund citing their exchange-only policy. I had nothing to exchange - the package never arrived in the first place. Yet to this day they have my $$ and are only offering to send out another package. If they would have given me a refund there’s no question that I would have ordered from them again in the future. However, they have been really unnecessarily difficult. I didn’t want a replacement. I already bought a replacement gift and now have no intention of giving them any more of my attention. I’m more concerned with warning others that if something goes wrong this company is a headache to deal with.

I bought 3 fragrances for around 120€ as you get quite a good discount for larger orders. I ordered a alternative to tom ford oud wood, creed aventus and channel madmoiselle. They all smell similar to the original but not the same. The oud wood is a bit sweeter and the Aventus is pretty close to the original. The only problem for me is that the parfumes dont even come close to the 9 hours they should last. For the Madmoiselle i cant tell since i gifted it to my girlfriend but the other two hold about 3 hours, after that you can barely smell them. A good alternative but not as good.

Pretty bad overall. I ordered one of the 5 scent fragrance samplers. It shipped quick but arrived and the bottles all leaked out, couple were completely empty other three were about half empty. They sent me a replacement and the same thing happened. From the ones I could smell, they were close to the originals but far enough off to not recommend. Much better off buying originals or decants of originals.

Total scam... smells like alcohol then evaporates in 20 seconds leaving you smelling like cleaning products they use to clean gas station bathrooms

Poor packaging and terrible customer support. If your items arrive damaged, don't expect any satisfying resolution. I was so excited to receive my items in the mail. It took awhile to get to Canada, but they eventually arrived. The item was in an envelope with bubble wrap. Lightly lined. Nothing was protecting the items inside, other than what it came in. This is their fault for sending an international order in a lightly lined envelope, and has nothing to do with the shipping company. I've ordered multiple things from the states from the shipping company with absolutely zero issues because the company I ordered from packed the items safely. As soon as I opened the package, the smell was so strong. The box was damaged (during shipping), and the contents were leaking. They continued to leak and there was no way to store them so they stopped leaking because they were damaged during shipment. I contacted customer support and they offered to send out a new package. I asked them if they could package it better so this doesn't happen again, and they said no and instead offered a store credit (not even for the full amount, I would still be out $20+ in shipping/shipping insurance). I told them I do not feel comfortable ordering from them ever again since they cannot package their items well enough for international travel. Now I'm out $72 and I'm disappointed I didn't find a cheap alternative for high-end fragrances. At no point did they offer any sort of refund, only store credit so you would have to spend more money on their site. DO NOT pay extra for shipping insurance. They offer it, at a cost, and it does absolutely nothing to make sure that you're insured against shipping damages. All they do is take your money. I have never had a company expect the customer to incur ANY sort of loss when the items they receive are damaged. Companies can file an insurance claim when items are damaged and get refunded. Any reputable company would insure their items. It's very telling that they ask customers to pay extra for insurance, and have the option to get money back from damage for themselves, but do not offer it to the customer, so the customer is out money for damaged items. It's extremely shady to do something like that! The bottles continue to leak and stink up the room they are in, and induce headaches. Holding onto everything until a resolution is reached. Will keep everyone updated if the company decides to be accountable for their shipping practices. Not holding my breath.