AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

325 approved reviews, newest moderated first

Sherry K.
Nov 26, 2021
DO NOT BUY!!!!
DO NOT BUY!!!! The only reason I gave 1 star is because I HAD TO. I have emailed twice regarding the sweater I purchased with NO RESPONSE! The sweater arrive in a clear plastic bag, that when I turned it over - SAW A HUGE STAIN ON THE SWEATER THROUGH THE PACKAGING!!!
Response from AlpacaMallNov 29, 2021
Hello Sherry, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We just sent an email regarding your order. We will be happy to solve this problem as soon as possible. Alpacamall.com Quality and Customer Service Team
Claudia
Nov 26, 2021
Not contacted yet
Hello You haven't contact me yet. You said you would in my review. I sent you an e-mail and haven't received an answer neither. My order number is 550197.
Response from AlpacaMallNov 26, 2021
Hello Claudia, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have confirmation this package was delivered earlier today, we hope you enjoy our products. Alpacamall.com Quality and Customer Service Team
Anita
Nov 25, 2021
Very satisfying experience...
I will be doing business with this company again. Their products are well made and original. When connecting with customer service via email, they are quick to reply. Thank you Alpaca Mall.
Response from AlpacaMallNov 25, 2021
Dear ANITA, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Elke P.
Nov 25, 2021
👍 Sehr schöne Qualität 👍
👍Sehr schöne Qualität, warm , kuschelig , Farben wie in der Beschreibung. 👍Beide Ponchos ein dünneren ein dickeren sowie eine Strickjacke alle drei Super. 👍Preis Leistung super. 👍Lieferzeit dauert etwas aber es lohnt sich Zoll wollte Rechnung über Lieferant (FED Ex per Mail Rechnung PDF oder als Fax) danach kam die Ware 1 Tag später 👍jederzeit Empfehlenswert 👍Herren,Damen,Kinder Strickjacke/ Pullover/Ponchos
Response from AlpacaMallNov 25, 2021
Liebe ELKE, Wir möchten uns für Ihre gute Bewertung bedanken. Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank, dass Sie bei uns einkaufen und Ihre Erfahrungen teilen! Alpacamall.com Team für Qualität und Kundenservice
Gail K.
Nov 24, 2021
Problem corrected, nice sweaters.
I give AlpacaMall a four star rating only after they investigated the reason for my order being delayed for a month. This took several emails on my part. The quality and fit of the sweaters are good. I would however suggest that they improve their communication to customers.
Response from AlpacaMallNov 25, 2021
Dear GAIL, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
G. B.
Nov 20, 2021
I ordered a sweater and paid extra for…
I ordered a sweater and paid extra for 2 day delivery. On Monday I received an email stating the sweater was shipped. It is now Saturday, 5 days after being shipped and the sweater has not yet arrived. The email provided no tracking information. I looked on their site where it gave average delivery time for Fed Ex, but received no information stating my sweater was shipped by Fed Ex. I tried to call the vendor several times but only received a recorded message saying something like that person is not available at this time. It sounded like I reached a private home, not a business. I tried to use the package tracking on their website but it only referred me back to the address for their tracking information, a closed loop, around and around. Before this I have not encountered a vendor that does not state how the package is being shipped or provide tracking information in the email. If it doesn't arrive by the end of day I will look into contesting the charge if it is not too late to cancel.
Response from AlpacaMallNov 22, 2021
Hello GARY, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. As we explained through the phone a few minutes ago we had some issues with the 2 days shipping service this last week. The package is on its way to you and we will be processing a full refund for the shipping cost since the shipment is delayed. Alpacamall.com Quality and Customer Service Team
Patricia F.
Nov 20, 2021
Very dissatisfied and disappointed in…
Very dissatisfied and disappointed in the return policy. I never got any help with the issues I had. I won't be shopping on your site again.
Response from AlpacaMallNov 22, 2021
Hello Patricia, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have just sent you an email regarding your order. Alpacamall.com Quality and Customer Service Team
asiakas
Nov 3, 2021
Everything vas OK!!
Everything vas OK!!
Response from AlpacaMallNov 3, 2021
Dear Asiakas, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team

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