Jason O.
Very poor communication and delayed shipping
Very poor communication

AlpacaMall is listed under Clothing & Underwear.
AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Jason O.
Very poor communication
Mélissa
Commande reçue dans un carton "amazon" (si on fait le choix de ne pas acheter sur amazon ce n'est pas pour en recevoir malgré tout des colis...) sans bon de livraison ni facture. Je vois dans d'autres avis que c'est apparemment une pratique courante pour ce site. Nous avons reçus deux ponchos, avec le même numéro de référence et la même taille alors que nous avions commandé deux ponchos différents, à des tailles, des références et des prix différents! Nous avons envoyé des emails pour expliquer notre situation: on nous a répondu une seule fois et en se moquant véritablement de nous! Alors non, aucune recommandation pour ce site. Pour un service de qualité et des produits en alpaga allez voir d'autres marques plus sérieuses!
Response from AlpacaMallJan 4, 2023
Bonjour MELISSA, Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas été à la hauteur de vos attentes. Nous sommes également très reconnaissants que vous ayez pris le temps de nous évaluer et de nous dire ce qui ne va pas avec nos produits et services. Nous expédions via Amazon pour fournir à nos clients un délai de livraison rapide, mais tous nos produits sont fabriqués en Amérique du Sud par des artisans. Les ponchos sont unisexes et nous avons des photos d'eux avec nos modèles féminins et masculins pour atteindre chaque client. Alpacamall.com Equipe pour la qualité et le service client
Mrs R O.
Lack of communication, sent several emails just to find out where my order was. It took from Dec to Feb and still no refund. Reviews show many people with same problems. They don't seem to learn from their mistakes.
Response from AlpacaMallFeb 9, 2022
Hello Mrs R Oliver-Bugler, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. The refund was made a few minutes ago. We are working very hard to improve our services and products to provide our costumer with a better experience. Alpacamall.com Team for quality and customer service
Bill
Very poor customer service communications. The customer Service phone number 855-975-6603 doesn't seem to be a working number.-
Response from AlpacaMallJan 18, 2022
Hello Bill, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. We are working very hard to improve our services and products to provide our costumer with a better experience. Alpacamall.com Team for quality and customer service
Scott R.
Had a good experience with the product but very frustrating experience with the phone number listed for customer service. Appears that they only have email support.
Response from AlpacaMallDec 2, 2021
Dear Scott, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
jalbher
Att ni inte beskriver att allá era saker skall Tulas är dåligt. Annar är det bra
Response from AlpacaMallSep 30, 2021
Hej Jalbher, Vi beklagar verkligen att din upplevelse med vårt företag inte uppfyllde dina förväntningar. Vi är också mycket tacksamma för att ha tagit sig tid att granska oss och berätta vad du tycker är fel med våra produkter och tjänster. Vi arbetar verkligen hårt för att förbättra kvaliteten på alla produkter i vår butik. Alpacamall.com Kvalitet och kundtjänst
Clawdette
very uneven quality and styling. Some things are wonderful; others are awful. I've gotten some absolutely wonderful scarves and sweaters and some just terrible sweaters. One style was wonderful in one color and terrible in another. you really take your chances. You have to be very adamant about returns. I have ordered probably 10 things from them but will not order again.
Response from AlpacaMallSep 1, 2021
Hello Clawdette, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We are working really hard to improve the quality of all the product in our store. Alpacamall.com Quality and Customer Service Team
Jam
Edit 21/04: received a response from customer services providing me with the DHL tracking number; my order seems to be delayed somewhere since the 14th. Guess I'll just have to wait and see if it ever arrives. Although, judging from the DHL records, it appears that the actual dispatch date and when I was notified of the dispatch differ (actual date much later than when I was notified). Seems a bit odd to me, but make what you will of that. I ordered a poncho on the 28th of March and received an email the next day stating that it had been dispatched, but I've still not received my item yet. I sent an email to cs*alpacamall.com (asterisks replacing @ due to Trustpilot's guidelines) on the 10th of April inquiring about shipping status, but haven't heard anything back from them. I sent another inquiry via AlpacaMall's site today asking the same question, but am not hopeful of a reply after looking at other reviews on Trustpilot. As they seem to be replying to people here, I thought I may as well make my query known here too. AlpacaMall customer service, if you are reading this, my order number is 546198. I hope you can take a look at my order issue whenever possible.
Response from AlpacaMallApr 21, 2021
Hello Jam, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have replied to your email with the tracking information of your package. Alpacamall.com Quality and Customer Service Team