AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

325 approved reviews, newest moderated first

Anny D.
Oct 26, 2021
In the first review at the late edit…
In the first review at the late edit you have the number Late edit I wasn't complaining about not receiving oder to late delivery. I was complaining about the products being tooo big. Anyway thank you for reading my reviews. Have a nice day
Response from AlpacaMallOct 27, 2021
Hello Anny, We have confirmation your order was correctly delivered by FEDEX back in July 15th at 11 am. We are sending you this information on an email. Alpacamall.com Quality and Customer Service Team
Willibald K.
Oct 26, 2021
Warten auf Lieferung
Sehr geehrte AlpacaMall, Anfang Oktober habe ich 2 Pullover bestellt, die am 22.Oktober geliefert werden sollten. Die Kosten für Pullover und Devisenumrechnung wurden bereits kurze Zeit später abgebucht. Bis heute warte ich noch auf die Ware!!! Eine hoffentlich positive Bewertung Ihrer Firma kann ich erst nach dem Empfang abgeben.
Response from AlpacaMallOct 26, 2021
Hallo Willibald, Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprach. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu überprüfen und uns mitzuteilen, was Ihrer Meinung nach mit unseren Produkten und Dienstleistungen nicht stimmt. Diese Bestellung hat sich verzögert, da die Handwerker in letzter Zeit einige Probleme mit der Wolle hatten. Wir warten ein paar Tage, um die Bestellung abzuschließen und an Sie zu versenden. Wir entschuldigen uns für die Unannehmlichkeiten, Sie sollten Ihr Paket in 7 bis 10 Tagen erhalten. Alpacamall.com Team für Qualität und Kundenservice
Motravelpro
Oct 25, 2021
Alpaca Mall; great source for quality wool garments.Extremely pleased with the beautiful…
Extremely pleased with the beautiful and well made alpaca wool poncho. Quick delivery, excellent value and so pleased that this is manufactured in Peru, in the support of the artisans and weavers that created the product
Response from AlpacaMallOct 26, 2021
Dear Motravelpro, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Beatrice Therese Weise K.
Oct 23, 2021
Bitte Finger weg von dieser Firma
Bitte Finger weg von dieser Firma. wie ich hier schon lesen konnte, wurde schon oft Geld kassiert und Ware nicht geliefert. So ist es auch bei mir. Ich habe jetzt Strafanzeige gestellt. Diese Firma betrügt und ist unehrlich. Die Ware kam hier nie an. Und sie haben alle ausreden. Letztendlich zählt das die Ware angekommen ist. Dafür sind sie verantwortlich. lasst bloß die Finger weg von dieser Firma. Hier kann nur nochdie Polizei was machen.
Response from AlpacaMallOct 26, 2021
Hallo Beatrice, Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprach. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu überprüfen und uns mitzuteilen, was Ihrer Meinung nach mit unseren Produkten und Dienstleistungen nicht stimmt. Leider wurde Ihr Paket nicht geliefert, da Sie weder dem Versandunternehmen noch uns geantwortet haben. Wir haben zahlreiche E-Mails gesendet, um einen Liefertermin zu vereinbaren, aber nie etwas gehört. Das Paket wurde in Zollämtern in Ihrem Land aufgegeben. Alpacamall.com Team für Qualität und Kundenservice
YU GI OH C.
Oct 19, 2021
Truffa ????
Ordinato 2 maglioni , pagato e non ricevuto nulla . Non rispondono alle mail e neppure al telefono. Tracking inesistente.
Response from AlpacaMallOct 26, 2021
Ciao YU GI OH CARD, Siamo davvero dispiaciuti che la tua esperienza con la nostra azienda non abbia soddisfatto le tue aspettative. Siamo anche molto grati per aver dedicato del tempo a recensirci e a dirci cosa ritieni sia sbagliato con i nostri prodotti e servizi. Inviaci il tuo numero d'ordine per aiutarti a risolvere questo problema. Alpacamall.com Team di qualità e servizio clienti
Christopher S.
Oct 14, 2021
After reading most of the reviews..I'm worried.
I have ordered a poncho and even got the express shipping and it still says pending even though it took the money. After reading alot of reviews I'm now regretting my decision to buy it and want a refund but have not gotten an email back from them.
Response from AlpacaMallOct 14, 2021
Hello Christopher, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Your order was processed in time and it has been shipped already. This package will be delivered in 3 days. Alpacamall.com Quality and Customer Service Team
Poppomeme
Sep 30, 2021
the company handled my order very well…
the company handled my order very well and quickly. the only issue I had was the bottom on the garment was not sewed and it was unraveling. I had it taken care of so this would not happen
Response from AlpacaMallOct 1, 2021
Dear Poppomeme, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Helena P.
Sep 30, 2021
Best swetshirts ever!
Hi, I purchased 4 sweatshirts recently from Alpaca mall for myself and family/friends, and we are all totaly in love in them. I plan to get more. Super soft, beautiful, warm. I got one white one which I did not like as much, bc the fiber does not feel as natural (perhaps due to use of some kind of bleach?)
Response from AlpacaMallOct 1, 2021
Dear Helena, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team

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Bitte Finger weg von dieser Firma

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In the first review at the late edit…

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Alpaca Mall; great source for quality wool garments.Extremely pleased with the beautiful…

Bitte Finger weg von dieser Firma

Truffa ????

After reading most of the reviews..I'm worried.

the company handled my order very well…

Best swetshirts ever!