AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

Showing 100 reviews with 1 star · Clear filters

Sherry P.
Mar 17, 2023
As I stated in my previous reviews
As I stated in my previous reviews, I already returned all of those items as you know to your Las Vegas location with the pulled yarn and all of the defective items so those are back at your company so I need a full refund immediately on those items If your company is legitimate, you will give a refund on those items. April 13, 2023 Please refund the $30 which I paid for shipping the defective items back to your company. I had requested a mailing label many times to return the defective items find an email which I never received a return label so I had to pay $30 to return the defective items to your company. Please refund is $30 amount for my shipping charge for the fact of items. Thank you for the refund on the defective items. Sherry Palacio
Response from AlpacaMallApr 13, 2023
Hello Sherry, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. We have processed a full refund for all the products you returned2 weeks ago. Alpacamall.com Team for quality and customer service
Thomas D.
Sep 10, 2022
STILL WAITING!!!!
I ordered a Panama Hat from this company. I received the hat and was very pleased with quality it was the wrong size. I emailed them and called them and was advised that I would receive a response by August 26th. It is today September 9th and still have received no response. I am most disappointed by their lack of response and question what kind of company is this. VERY POOR CUSTOMER SERVICE. Recommend you stay away from this company.
Response from AlpacaMallSep 12, 2022
Dear customer, We apologize for what happened and the inconvenience caused, you have made the request to ANOTHER WEBSITE - alpacamall.com to the email [email protected], the site where you bought the hat is panahatmall.com and our channel of customer service is [email protected] that is why you did not have an answer and were not attended. We apologize again. We will send an e-mail to your email with the instructions to change your hat. Alpacamall.com Customer Service
Philippe R.
Apr 27, 2022
Première commande et sans aucun doute…
Première commande et sans aucun doute la dernière. Achat de 2 articles livrés sans bon de livraison ni facture. 1 des articles qui a été réglé et qui apparaissait bien en stock sur le site (erreur) a fait l'objet d'une réclamation à l'arrivée du colis où cet articleon m'a annoncé la rupture de stock on me promet donc un remboursement.... pas encore effectué. Donc un produit qui n'est plus en stock ne devrait pas être facturé L'autre article a besoin d'être échangé, j'ai donc effectué la procédure sur le site afin d'avoir un numéro de retour et l'adresse... et des emails ont été envoyés car aucune réponse de la part de cette société... Et bizarrement, on me demande le bon de livraison, alors qu'il n'a pas été joint au colis... Et voilà deux jours que j'ai répondu à cette demande, et je suis toujours dans l'attente de leur retour... Je décommande fortement ce site on a vraiment l'impression de se faire arnaquer
Response from AlpacaMallApr 27, 2022
Bonjour Philippe, Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas été à la hauteur de vos attentes. Nous sommes également très reconnaissants que vous ayez pris le temps de nous évaluer et de nous dire ce qui ne va pas avec nos produits et services. Les remboursements sont effectués sous 30 jours, nous sommes donc à temps pour effectuer le remboursement du produit qui était en rupture de stock. concernant l'échange du produit qui ne vous convient pas, nous n'avons toujours pas reçu la photo demandée de l'article. Nous attendons encore. Alpacamall.com Equipe pour la qualité et le service client
Elaine
Apr 19, 2022
Buyer beware!!
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I purchased which did not fit properly and have been getting the runaround when I try to order another item (more expensive!) to replace it. Terrible service!
Response from AlpacaMallApr 21, 2022
Hello Elaine, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. Our policies for returns and exchanges are very clear and they are well explained in our website. We are very happy to process exchanges for our costumers whenever they request it and follow the guidelines to complete the process. For every returned package we only ask for a tracking number to trace the status of the delivery and ship the new products. We have been asking you for this information for over 3 weeks but you have failed to provide it therefore we are unable to continue the process. Kindly send us the required details to ship a new package as soon as possible. We are working very hard to improve our services and products to provide our costumer with a better experience. Alpacamall.com Team for quality and customer service
Wolfgang H.
Mar 17, 2022
Alleingelassen
Unter dieser EINEN Sendungsnummer GM08ECE3F20788447EA10A sollte nach Ihrer Angabe das Paket am 24.2.22 und GLEICHE Nummer am 10.3.22 abgegeben worden sein. Liegt da ein Betrug vor ? Alleingelassen! Unsere Bestellung wurde in 2 Teillieferungen getätigt; jedoch mit unterschiedlichen Lieferdiensten. Die Hermeslieferung erfolgte pünktlich. Die zweite Lieferung mit DHL ist bis heute nicht eingetroffen, trotz dass DHL im Lieferstatus stehen hatte "abgegeben". Von AlpacaMall haben wir keine Unterstützung zur Aufklärung erhalten. Nur widersprüchliche Informationen zur Lieferung.
Response from AlpacaMallMar 17, 2022
Hallo Wolfgang, Wir bedauern sehr, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt. Wie wir mehrmals per E-Mail mitteilen, haben wir eine Bestätigung, dass das letzte Paket von DHL geliefert wurde. Bitte überprüfen Sie den folgenden Link, um diese Informationen selbst zu überprüfen: https://webtrack.dhlglobalmail.com/orders/33872202043696032/details/GM08ECE3F20788447EA10A Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten. Alpacamall.com Team für Qualität und Kundenservice
Robert
Mar 16, 2022
Poor Customer Service
I placed an order for scarves on sale for $11.50. The order showed a total of $23.00. When I hit "place order," it charged the regular price of $49.95 to Paypal. I immediately tried to contact AlpacaMall to cancel, and they told me it shipped five minutes later, and refused to cancel. As a repeat customer, I was very disappointed in the lack of customer service. Will never buy again...which is sad, because the products were good.
Response from AlpacaMallMar 17, 2022
Hello Robert, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. Kindly let us know your order number to find the best solution for you. We are working very hard to improve our services and products to provide our costumer with a better experience. Alpacamall.com Team for quality and customer service
DawnBailey
Feb 9, 2022
WARNING!!!!NEVER USE THIS COMPANY .
WARNING!!!!NEVER USE THIS COMPANY . My poncho turned up with a pull in the wool. They made every excuse not to give me their address or a return label I have never come across such a dishonest poor company as this one Very poor quality and very very poor costumer service. The fraud department have taken over Make sure you read all the terms and conditions as you will not get your money back if the item is faulty or to small or big. They need shutting down. Day light robbery
Response from AlpacaMallFeb 10, 2022
Hello DAWN, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. This order has been refunded. An acquirer reference number (ARN) will be available within 1-3 business days. We are working very hard to improve our services and products to provide our costumer with a better experience. Alpacamall.com Team for quality and customer service
SkyMojo
Jan 28, 2022
Vorsicht!
Vorsicht! Ich habe vor Weihnachten einen Poncho bestellt, und im Voraus gezahlt. Doch der Poncho kam nie an. Laut AlpacaMall sollte es per Amazon kommen, laut der Email per DHL. Ein Bestätigung der Lieferung konnte man mir nicht zeigen, und man zeigte sich uneinwillig den Auftrag zu stornieren, bzw. mir den Poncho wirklich zuzuschicken. Das riecht sehr stark nach Betrügershop! Bezahlt unbedingt erst nach Lieferung!
Response from AlpacaMallJan 31, 2022
Hallo SKYMOJO, Wir bedauern sehr, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt. Bitte teilen Sie uns Ihre Bestellnummer mit, um dieses Problem zu lösen. Sie können uns auch unter diesem Link schreiben: https://www.alpacamall.com/formulario_retorno.php?language=en Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten. Alpacamall.com Team für Qualität und Kundenservice

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STILL WAITING!!!!

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Alleingelassen

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WARNING!!!!NEVER USE THIS COMPANY .

Vorsicht!