anna
Alpacamall
Alpacamall finally reached out after about a week and half of continuous research and trying every each way to communicate with them. They did resolve my issue positively. But I am too exhausted to continue fighting and will let it go. Writing a bad review here helped a lot. It was the only way Alpacamall contacted me back via email, same one they post on their website. (Not allowed to write it here.) I had sent about 5 emails to that same address, in vain, plus unanswered phone calls, etc. - too much hassle for subpar quality. Items are extremely light (not typical of alpaca wool - they should have more body to it.) And they look like machine made, not handmade at all. Not cheap either for the low quality. In a nutshell. I would not buy from them again unless they improve customer service and, mainly, the quality of their items - meaning: they must disclose these are all machine-made in China!? And not alpaca wool at all. Their items should cost at least 50% less. If people like the design, they will still buy, but at least they will not be fooled, like me.
Response from AlpacaMallDec 19, 2022
Hello ANNA, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. Thank you for helping us solve this problem. Alpacamall.com Team for quality and customer service