ALOGICReviews of alogic.co

Although it took longer than expected to receive my order, the customer service was excellent! The sales team was very good keeping me posted on the status of my order and were very good at follow up! Keep up the great work!

Mijn ervaring is niet best. Een monitor besteld, maar de ene na de andere toezegging (woorden als garantie worden gebruikt) worden keer op keer niet waar gemaakt. Na 3 keer was ik er klaar mee. Communicatie loopt erg stroef en vragen me af of ze zelf wel doorhebben wat ze communiceren. Ze doen beloften of uitspraken die nergens op slaan, en alleen maar het vertrouwen in hen schaden. Ik heb uiteindelijk de order geannuleerd. Ook de annulering liep stroef (maar het product kwam ook niet). Geen duidelijke communicatie. Lang gedacht dat dit oplichting was, maar uiteindelijk toch mijn geld terug gekregen. Daarom toch 2 sterren. Ik vindt het een zeer onvolwassen organisatie. Zo run je geen (web)shop. Er is geen duidelijkheid over voorraad en levertermijnen. Uitspraken doen hierover lukt niet, en als je een verwachting hebt gehad gaat deze zonder enige communicatie voorbij, Ze zouden wat meer naar andere spelers mogen kijken. Mij zijn ze als potentiële klant voor altijd kwijt.

I contacted customer service regarding the product I ordered. Since they didn't have a 27" monitor in stock, they offered to send me a 32" monitor instead. What great news just before Christmas – that's professionalism.

Whilst they may be legally right to not honour change of mind returns, it is bad faith compared to other online shops like Amazon where that is an option. The reality is that purchasing hardware may not work once you use it with your devices. I can’t purchase their stuff products with confidence in the future

I would like to express my appreciation for the outstanding support I received from the ALOGIC team, and in particular from Akin Mehra. The communication was prompt, clear, and consistently helpful. . Akin provided timely updates, explained the status of the incoming stock, and ensured my order would be prioritised. He also took the initiative to review recent promotions and offered a goodwill refund to match the discounted prices. This level of attention and fairness is not something customers encounter often. The service I received felt genuinely customer focused. I recommend the ALOGIC support team without hesitation. Their commitment to customer satisfaction is evident, and my experience has been excellent from start to finish.

Alogic really cares about delivering the highest quality service to the customer. From start to finish, the team provided me excellent attention to detail and ensured that my experience was as pleasant as possible. I cannot recommend this company enough, not only for the product quality but the team behind the scenes. Thank you Subham.

I changed my order twice and on each occasion the changes were made very quickly. Thank you Subham

I reached out to their support team multiple times when I was deciding which monitor to buy. They were always super responsive and I ended up buying the Clarity Pro Touch 5k and I’m so pleased with the purchase. The product is lightweight and has a few things I love being a heavy iPad user - such as 10-point multi touch. In some ways it is better than my Wacom Cintiq Pro 32” - which was more expensive. The built-in software to manage settings could be a lot more intuitive and user-friendly - as well as allowing DDC for sound volume settings - but hoping some of these refinements will come later. I really like their Pen 🖊️ for drawing, too. I was expecting a worse quality as I am used to the Apple Pencil Pro and Wacom’s Pen, but actually, it did not disappoint for my use case (visual thinking and facilitation).