Projone
★☆☆☆☆ – Avoid ALOGIC – £900 Refund Still Outstanding!
We returned goods to ALOGIC on 19 September, and almost four weeks later, we are still waiting for our £900 refund. I emailed the company on 1 October to chase the refund and was told that their finance department would process it. Two weeks later, still no refund. Today, I contacted ALOGIC through their online chat, only to receive exactly the same response, word for word, as the email I received two weeks earlier. Clearly, this appears to be a standard, pre-written response rather than anyone actually dealing with the problem. It is completely unacceptable for a company to hold on to £900 of a customer's money for this length of time after goods have been returned. We are now having to initiate a £900 chargeback through our bank, as I have very little confidence that ALOGIC will voluntarily issue the refund. Having now read some of the other negative reviews, I only wish I had checked them before placing our order. The customer service has been appalling, with nothing but empty promises and generic responses. My advice is simple: avoid ALOGIC. Do not make the same mistake we did. I will update this review if and when we finally receive our money back.