AllurezReviews of allurez.com

ORIGINAL REVIEW: They are a nightmare to deal with. They lie constantly and either ignore you, or take a super long time to get back to you. I sent my jewelry back to them for repairs about three weeks ago and haven’t heard a peep about the status. I already disputed the charges since the ring had an inclusion on it. I will contact my card company and tell them that Allurez has my jewelry back in their possession and doesn’t plan to give it back apparently. Save yourself the headache and buy jewelry locally! UPDATE: So it turns out that after a manager told me they were going to repair the jewelry, Allurez actually issued a full refund, even before I mailed the jewelry back. Which means they had no intention of even repairing it in the first place. They didn't send an e-mail at all notifying me of this. I sent texts, calls, e-mails and no response after I sent the jewelry back. Discover Card was the one who let me know that a refund had been issued, two weeks later. Then I got a text from Allurez after my phone call with Discover and was told that I had been issued a full refund. Gee thanks Allurez. At least I did get my money back though. I will obviously never deal with them again, and most importantly I will never ever buy fine jewelry online again. UPDATE 2: Allurez flagged my review as being “not an authentic customer experience.” So TrustPilot asked for receipts which I provided them. So now my review is verified. Nice try Allurez. STOP LYING. That’s the only way to repair your reputation.

This is the first time ever to order jewelry online. Blaze was absolutely the best. I could not have spoken with anyone better. Blaze is very professional and knowledgeable about the Allurez product, services, warranty, etc. Thank you, Blaze!!!

Horrible Liars! I tried to even give them another chance to make it right! They are liars and a complete waste of money! Don't fall for their scams!!!!!

Rojan was wonderful and truly helped me find the most gorgeous diamond piece for my mother. She walked me through all the steps till I was completely satisfied with my purchase!

Exceptionally happy with my purchase and my girlfriend loves the diamond earnings and necklace. Thank you so much!

Allurez has been the best company to work with. They responded to my request right away and I love my engagement ring!

9I purchased a 7 stone 3 caret bezel set diamond necklace from Allurez.com just because they had a 4 star rating. I have no ideal how they managed that kind of rating! Beware is all I can tell you!!!! You had better listen to the bad reviews. I wish I had, they will Lure you in with free gifts and discounts to get you to purchase something from them and then you are in for it. Yes you will get your item but not as they describe it. I had to take the necklace to another jeweler before I could carry out my dispute with my credit card company. The necklace bezel sets were on a flimsy chain and not set accurately the stones were laying two down one up they were set wrong. The necklace looked awful around the neck. The quality of the stones were not as described they were II. My order was not a special order. On their returns policy it said for any reason I was not pleased with the purchase I could return within 30 days. I tried contacting them all day the first day upon receiving the defective and not as described item. It is true they will not answer their phone or you can't get a chat very easily, I was even cut off right in the middle of a chat when I explained I needed a return RMA# for the defected not as described item. So I filed a return form out and sent it to customer service. Only then did I get a reply the one that lured me in. All he replied was why don't you like the necklace everyone else does. I sent picture's of the necklace to him and explained the bezels were messed up and the stones weir not as described. They were full of carbon and ice and the necklace would not lay right. He then stopped answering any of my messages ignoring me hoping I would just give up and go away. He also did not send a watch their so called free gift! and they offered another discount after you purchase that is another way of luring you in. That was another lie. I still have an ongoing case against them. So if you are smart you better listen to the people's bad reviews they are just trying to warn you, I wish I had been smart enough to take heed now I am going through all this. Take notice that they even have lure in their title Al lure z! They are a very dishonest company and I don't know how they stay in business.

Very poor communication from the Allurez team. Shipping was disjointed and slow. It took a month to receive my necklace and earrings. The necklace and earrings also arrived a week apart. I am still waiting to receive my free necklace. Overall the service and communication is not good. 11/17/21 UPDATE: On principle I decided to chase down my free necklace that I still hadn't received. 9/22 after 4 months, still haven't received my free necklace requested status. Received reply same day they would look into 10/1 sent another email requesting status. Received reply same day saying it would ship next week 10/20 sent another email requesting status. Received reply same day saying it would ship this week 10/22 necklace finally arrived - 5+ months after original order and multiple emails / Texts later. Chain size is so small it won't actually fit an adult. A few weeks ago I was contacted by Kim @ Allurez regarding my review. After hearing about my experience, she said they've previously outsourced their customer service and blamed them for all the issues. She asked me to take down my review to which I said no and that I would at least be willing to update the review to include her phone call. She also offered my a $50 credit for a future purchase. Today I received an email from Kim indicating her boss wanted to know why the review wasn't removed. I'm updating my review, as I said I would, to include the fact that they did reach out. I don't know that I entirely believe the "outsourcing" excuse as the emails over the last 6 months appear to be very similar. Also, reviews after mine echo the same sentiment. Maybe it's true, maybe it's not. Unfortunately for them, I'm not willing to take the risk and purchase from them again