AllTrailsReviews of alltrails.com

This star rating is not for the app as I didn't end up using it, but for the customer service I received. I reached out by email and they were so helpful, refunding me straight away. Would use in the future after this positive customer experience.

AllTrails charged me with an annual subscription fee three months after I deleted their useless app. Their tracking never matched my location better than 400 yards wrong, in spite of how much I waved around my iPhone 12 Pro. I had to cancel my PayPal account to keep AllTrails from charging an annual subscription fee that paypal refuses to refund because I paid their fee historically.

Took the half price offer. Even with that the app is a nightmare to comprehend. Can’t end a walk one takes. Can’t get rid of their ask of rating a walk. No way to contact them. Except this way. Do yourself a favour. Please do not waste your money on it.

I took advantage of the seven-day free trial of the pro version of the AllTrails app and loved it. As someone new to hiking, I’m not yet confident enough to just ‘go out and explore’ and so I really benefited from being able to search for routes in a specific area before heading out. The easy/moderate/hard ratings and reviews of the routes from other users also made it easy to find a suitable route. Now that my free trial is over, I have found I cannot download the route maps to use offline when my phone signal is bad (as it usually is in the remote areas I tend to hike) and so I’m very much tempted to sign up to the £29.99 yearly membership after such a good experience with the free trial. As a student with not so great cash flow, however, I just wish they had the option to pay for the subscription monthly instead!

I’ve just deleted the All Trails app because yesterday, for the *second* time, we found that the route marked took us right over private land. Had to take a huge, long detour with three small children just to get off someone’s property. We have had some lovely walks with All Trails (hence the three stars) but I cannot deal with how stressful and mortifying it is to find yourself unintentionally trespassing. The app has been going for many months now - enough time for the developers to iron out issues like this. We also use the Go Jauntly app (the free version) and have never encountered any problems with the routes.

Crooks and Thieves They renewed my subscription but not at the advertised or agreed price £49.99 instead of £29.99. They don't respond to emails at all. Do not subscribe, you have been warned.

‎ love this app but they made it worse when they recently changed the system for filtering by star rating. They used to give us the ability to filter for 5 star hikes only and it would only show 4.75 star and above. This system allowed the ability to show only the best of the best. They changed the system so we can only filter by 4.5 star and above which gives way too many options in many cases and dilutes our ability to find the best of the best hikes in a area. It is now harder/near impossible and or takes much longer. It sounds like a small change but it makes a big difference. Please change it back or allow us to filter differently. Thanks

Frighteningly bad & won't let me delete my account & personal info from their platform.