All Star WheelchairsReviews of allstarwheelchairs.com

Response from All Star WheelchairsJun 27, 2026

Hi Judi, We owe you a sincere apology. Three days of waiting on a return, no callbacks, and being told to wait on one person is completely unacceptable, and it is not how we want any of our customers treated. You are absolutely right to be frustrated, and we take full responsibility for dropping the ball here. We want to make this right today. Please call us directly at 669-267-5655 and ask for a manager. We will personally pull up your account, process your return, and stay on the line with you until it is resolved. If you would prefer, leave us your best callback time and we will reach out to you instead. Thank you for taking the time to share this, Judi. Feedback like yours is what forces us to do better, and we genuinely appreciate the chance to fix this. Warm regards, The All Star Wheelchairs Team

Response from All Star WheelchairsJun 8, 2026

Hi Joeseph, That's great to hear! Michell has been with us for years! We're glad you had such a good experience chatting with her! Thank you, The All Star Wheelchairs Team

Response from All Star WheelchairsMay 18, 2026

Hi Carla, We are so sorry for the experience you have had, and we appreciate you bringing this to our attention. Going a month without hearing back is simply not acceptable, and we want to fix this right away. Replacement parts and warranty repairs are always covered by us, no exceptions. Could you please give us a call at 669-267-5655 so we can locate your account and arrange the repair? We will personally make sure this is taken care of from start to finish. Thank you for your patience, Carla. Warm regards, The All Star Wheelchairs Team

Response from All Star WheelchairsMay 18, 2026

Hi Tina, We are very sorry for the experience you have had, and we sincerely apologize for the lack of communication and the delay on your order. That is not acceptable, and it is not how we want any customer treated. We would like to make this right immediately. Please call us directly at 669-267-5655 and we will personally locate your order, give you a real status update, and get it moving. Thank you for your patience, and we appreciate the opportunity to fix this. Warm regards, The All Star Wheelchairs Team

Response from All Star WheelchairsApr 11, 2026

Thank you so much for the incredible review! It means the world to us to hear that Millie and Michell took such great care of you — we'll be sure to pass along your kind words to them both. Even when a product isn't the right fit, we want the experience of working with our team to still feel easy and supportive, so we're really glad that came through for you. We truly appreciate the recommendation and are here anytime you need us! Warm regards, The All Star Wheelchairs Team

Response from All Star WheelchairsApr 8, 2026

Hi Thomas, Thank you for your feedback, and we're really glad to hear you're enjoying the chair — that means a lot to us. Getting the product right is something we care deeply about, so it's great to know it's meeting your expectations. That said, I want to sincerely apologize for the customer service and follow-up experience. You're absolutely right that it hasn't been up to the standard you deserve, and I take that to heart. We're actively working on improving our response times and making sure no customer feels overlooked. I want you to know that our team is available by phone Monday through Friday, 9 AM to 5 PM PST, and we're always happy to help. If there's anything still unresolved, please don't hesitate to give us a call or reach out at [email protected]. I'll personally make sure you're taken care of. Thank you again for giving us the chance to do better. Warm regards, All Star Wheelchairs

Response from All Star WheelchairsApr 8, 2026

Hi Christin, Thank you for taking the time to share your experience, and I sincerely apologize for the frustration you've gone through. I completely understand how upsetting it must be to feel like your concerns aren't being heard — that's never the experience we want for any of our customers. I want to share some good news: your extra battery (Order #11101) was shipped and, according to USPS tracking, was delivered to your address on Monday, April 6th. We also want you to know this battery was sent to you at no charge as part of our commitment to your satisfaction. That said, I recognize there was clearly a gap in communication on our end, and I take full responsibility for that. You deserved a timely response, and we fell short. I've made sure our team is aware so we can do better going forward. If you haven't located the battery delivery or if there's anything else we can help with, please don't hesitate to reach out to us directly at [email protected]. We truly value you as a customer and want to make sure you're completely taken care of. Warm regards, All Star Wheelchairs

Response from All Star WheelchairsApr 8, 2026

Hi Bry, Thank you for sharing your experience, and I'm sorry to hear about the frustrations you've had. I completely understand how disappointing it can be when accessories don't come with clear installation directions, that's valuable feedback and something we're working to improve. I also want to let you know that we've recently updated our cup holders based on customer feedback like yours, so the current version is a much better experience. We'd love to send you the updated one so you can see the difference for yourself. Regarding the left armrest not folding down, that definitely doesn't sound right and would be covered under your warranty. Please give our team a call Monday through Friday, 9 AM to 5 PM PST, and we'll get that sorted out for you right away, whether that's a quick troubleshooting walkthrough or a replacement part. We stand behind our products and want to make sure you're getting the full value of your purchase. We hope you'll give us the chance to make this right. Warm regards, All Star Wheelchairs