All Star WheelchairsReviews of allstarwheelchairs.com

This is a follow up to my original review of 8/21/26. I received an All Star response apologizing, explaining how they wanted to ‘make things right’ & asking me to call. I did call on 9/9/26 & followed instruction to mention my review to get me straight to the right person. Was told upon calling that Millie as unavailable but message would get to her asap. This was apparently a ‘ploy’ to make it appear All Star cares about its customers which they clearly do not!!! We are now the 21st of Sept (nearly 2 weeks later) & no call back. Your company is disgraceful how you treat customers. And disabled customers at that makes your company predatory. I hope potential customers think long & hard before given this company your business.

#1) to ROBERT Bischof USA - to stop unfold its simple get 4 ft of 2" Velcro and loop the piece around the foot rest slot and the top rear handle WHILE FOLDED THEN LIFT!! all-star offers no help. #2) BE VERY CAREFUL ORDER ON LINE THEY SHOW IN THEIR MANUAL A STORAGE BOX NEXT TO THE BATTERY, ITS ON PAGE 9 ITEM 14 ALSO ON PAGE 31. ITS POSSIABLE ITS A MISSLEAD - I ORDERED FROM THE PIX AND NO BOX ON DELIVERY. ??? BAIT AND SWITCH??? I DO NOT KNOW I TRIED TOGET IT CORRECTED AND JUST GOT SPINED AROUND. #3) REQUEST A LIST OF WARRANTY CENTERS LOCATED NEAR YOU --- NO PROBLEM ALLSTAR PROVIDED UPON REQUEST. THEY WERE ALWAYS PLEASENT BUT BALKED IN THE STORAGE BOX.

Newer update: 9/17/26 Got an email from Millie that stated I would receive the tool kit, where to find the serial number, where to register warranty. And that she would send along my praise of Michelle. I’m sure I have been a pain in the butt, but don’t feel it was all my fault. Better explanation in the manual, better educated service reps, and more responsive customer service that offers more than platitudes would have made my worries much smaller to non-extant. Update: 9/15/26 I received an email from Millie. Almost didn’t find it as it was in my junk mail folder. Said my request was sent to a team to be promptly taken care of. Waited 36 hours after that and no response yet. So I called again and was told Millie was busy. I kept insisting that I needed to talk to someone. My call was finally transferred to Michelle. I went thru the problem once again. She asked me several questions. And finally told me that the joystick should only show what I was seeing. This was the 3rd person I had talked to and no one had told me that yet even though my story had not changed. I told Michelle that no one had told me this and she was shocked. My email from Millie did not say that either. Props to Michelle and back to training for the other 2 ladies. I have yet hear from Mlllie about what the team decided. Took the chair out today for 1 hour around my neighborhood. It worked well and thanks to Michelle, I was not afraid of being stranded. Also, I asked for warranty information. No mention of it in my email to them. So I don’t know if I have one, will get one or what. Watching videos today from all Star, found out I should have a tool kit with my chair. I never got one. 9/9/26 I bought a power chair in hopes of traveling more. My walking is limited due to a lung condition. My original trip was for June, but due to weather is was postponed until 9-20-26. Anyway- got the chair late in the first week of June. Had a problem charging it day 1. Called customer service and was told how to remedy the problem. I charged it and practice in my home and yard. Continue to charge it about once every 10 days as the manual says. Now took it for my first real outing. Excited! And start to go and notice that I only have 2 green light in my joy stick. I stop and check my batteries they show fully charged. So I figure it’s just me. Go about 1000-1500 feet and one of the green lights disappears! Now I have 3 amber lights! So we turn around and go back to our vehicle. Outing ruined. Get back to hotel and call customer service again. They tell me to charge the battery thru the joy stick as I had just charged each battery individually. So I did that overnight. Next morning no change. Travel home. And call customer service again! Now I’m told I will need a technician come look at it. I ask when and where would he be from. I live in the Midwest. She said I would have to call him! I keep the position that I’m supposed to leave in a trip in 9 more days. How fast can this happen. She remained respectful, but I was getting no place fast. So I asked to speak to a supervisor. Was told she was on the phone and I would get a call yet today. This was just after 1:00. So I waited until 20 till 5 and tried again since no one had called yet. I got an answering service and was told they had all gone home. No one was there. It was not 5 yet. Three minor complaints: The manual does not tell you if the battery is to be on or off when charging. The pictures are all black and white. So pictures of the joystick was deceiving. It never told you what you should see. Directions are written by someone who is familiar with products. Assumes too much for older customers that are not familiar with this machinery. Please use color pictures. Tell us what we should see. I can assume I should see 5 green dots in the joy stick. My joystick showed 1 red light on the left, 2 amber lights and 2 green lights at the beginning yesterday. What was the red light? It never says anywhere that the light will turn amber when getting low or do they turn yet another color. Also did not receive warranty information. Hoping you will let me file warranty. I found this information on line yesterday. And where is the vehicle identification number located?

The chair didn't lock into the folded position making it difficult to load into my trunk. I let them know that it was difficult to steer straight. It would either go left or right but not straight. Instead of sending another controller, they said to send it back. This cost me $219. I guess this is how they make money by sending out inferior equipment. There was no talk about fixing it. Also it had very little power to go up an incline.

Following surgery for a reverse shoulder replacement I needed a single bed that I could adjust with a remote. I found one at All Star Wheelchairs but after ordering the bed I read reviews that led me to know I was too small for the product. I dealt with Michell at the company. Though the bed arrived almost immediately, my cancellation was accepted and Michell was sending me return labels. She did not. Instead she told me to keep the bed and give it to someone who could use it. My housekeeper's niece has a son who suffers from cerebral palsy. We gave him the bed. It has changed the quality of his very limited life. Thank you to Michell and the owner of All Star Wheelchairs for making a difference in the life of a 21 year old severely disabled child. The people are the best. Barbara Bauer

Highly recommend this company for their electric wheelchairs!!! Customer service was amazing and quick to respond.. Millie R. w/ Customer Service went above and beyond to assist us getting our placed for our elderly father… Thank you so much

I purchased an electric wheelchair however did not recieve my lifetime warranty as it wasn't attached to the email.I have contacted multiple times via email, through the website, and their number which is apparently an answering service. I have been told I need to speak with Michele. Yesterday she said she would call me after she.finished her current call. She did not. Left message was told she would call me tomorrow. Nothing. Everything I call she is unavailable and all the answering service is send her a message. So frustrated. As a disabled individual recovering from a surgery this is not that service I expected. As of this writing no one has responded except to leave the elusive message.

Worst company I've dealt with. Save yourself the headache. I paid $1,919.53 for a heavy-duty wheelchair in January, and it's been nothing but problems. One battery was defective, and now the chair shakes and is falling apart—even though I weigh under 220 pounds and it's rated for 450. I've tried for months to get help, but calls aren't returned and the manager is always unavailable. With only one working battery, I can't even spend a full day out. After nearly $2,000, I expected reliability and service. Instead, I got a defective product and no support. I wouldn't recommend this company.SAVE YOURSELF A HEADACHE UPDATE: I spoke with Millie today. She was very rude and told me the warranty "doesn't really cover anything." When I asked simple questions and tried to get clarification, she couldn't provide professional answers. Instead, she hung up on me and blocked my phone number, preventing me from calling back. This was completely unprofessional and unacceptable. UPDATE: Today the company called me and is finally taking steps to resolve my issue. They will be replacing my entire wheelchair, which I appreciate. The representative I spoke with yesterday also called back today and was much friendlier and more helpful than before. My only remaining concern is the warranty coverage for the battery. The representative I've been speaking with told me the battery is not covered under the warranty, but the company's reply to my review says that it is covered. I'd appreciate clarification because I've received conflicting information.