AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthJan 17, 2017

Siavash, I apologize that your package was not received. I am happy to process a refund on this order because I know it's frustrating when your package is detained or seized by customs. Since this particular order had an item that was a banned in the UK, it was likely held at customs or abandoned. You chose DHL Global Mail which is a reliable but not traceable service. Unfortunately we can't get tracking information for packages using this service, which is why they offer such a low rate to ship your order.We have had very few issues with this service, except that it usually takes 1-4 weeks for delivery. This was not the issue with your current order. I hope that we have provided a satisfactory resolution, and apologize for any inconvenience you have experienced. We try to be very upfront about customs and shipping methods at the time you order because the last thing we want is for your order not to arrive for any reason. Below is the disclaimer you agreed to at the time you ordered. (Please keep in mind for future orders - you can just call customs and find out in advance if there will be any issues with items you want to order.) "Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments."

Response from AllstarhealthJan 4, 2017

Hello, A customer service agent would be happy to answer this question and any others. Please email [email protected] so we can discuss along with a few other things about your order. We will also email you. Thank you!

Response from AllstarhealthDec 16, 2016

Hi Amanda, Thank you for your feedback. I apologize for your negative experience and that we weren't available when you reached out to us. Our customer service crew is here from 6am to 6pm PST M-F and Sundays from 830am to 230pm. We hope to have 24 hour service very soon! In the future you can enter coupon codes at the link below to see if they are valid: http://www.allstarhealth.com/giftcard/ We rarely publish any coupons or promo codes on other sites. We believe in discounting our daily prices instead of having you constantly searching for discount codes and coupons on the web. I know it is frustrating but sometimes websites publish fake coupons to drive traffic to their sites. Unfortunately we have no way of stopping these sites from doing it. I see that you have placed your first order, so thank you for giving us a shot. We will work hard to earn your continued business!

Response from AllstarhealthNov 2, 2016

So happy to hear you are pleased with our site and service! We've been working hard since 1998 to find happy customers just like you! We look forward to offering you excellent customer service on your future orders. Thanks again for the awesome feedback.

Response from AllstarhealthOct 26, 2016

Thanks for the kind feedback! We are very happy you are pleased with our service, and look forward to providing you excellent customer service on future orders.

Response from AllstarhealthSep 26, 2016

Hello AR, I apologize that you were charged additional fees on your order. We are upfront about our international policy regarding customs, and always encourage you to check with customs prior to placing an order. At the time of checkout there was a disclaimer that you had to check and agree to before your order could be processed. It stated: ***IMPORTANT NOTICE REGARDING INTERNATIONAL ORDERS*** Shipping and Handling charges on your order do not include any import taxes or duties that your local customs office may request upon delivery of your order. Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments. We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges. Please contact us at 001-714-698-0564 and we will attempt to recover the items that were not allowed into your country. Maybe we can do that and get you a refund for what is recovered.