AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthSep 12, 2017

Thank you for your feedback, Lori. We are so sorry that you received a product that wasn't in prime condition. We never want to leave our customers with less than a great experience with any products we sell. If we receive multiple complaints for a product, we reach out to the manufacturer to ensure quality products are being sent to you. We reached out to the manufacturer to see if there was a known defect with the batch you received, but they have not received other reports on this batch but are looking further into this matter. We assure you that we will always work to provide a satisfactory solution to any issue that arises and that we take all complaints and issues very seriously. We've refunded you for the items and won't be picking them up from you. We hope that we have provided a satisfactory resolution for this issue, and will reach out to you by telephone to discuss additional information we find. We are truly sorry for any inconvenience this has caused, and hope that we have restored your confidence in our customer service.

Response from AllstarhealthAug 29, 2017

Thank you, Simon! We are glad to hear that you're happy with our service! We look forward to serving you in the future!

Response from AllstarhealthJun 23, 2017

We appreciate the feedback and would like to hear more details about your negative experience. We never want anyone to leave with anything less than a 5 star review of our service! We hope you will give us a chance to provide a resolution and address the poor customer service that you experienced. Since we are unable to recognize your username here, please contact us at [email protected] or 800-875-0448. If you can provide your contact information we will have a supervisor contact you ASAP and get to the bottom of this. I am confident we can turn this around.

Response from AllstarhealthMar 23, 2017

Hi Tom, I apologize for the negative experience with your last order. Our customer service team is trying to find out more about why your order may have been seized by customs. So far we have found that two of the items ordered may not be allowed into your country. We are still looking into whether the shipper will be able to return part of this order so we can get you a refund. We hope for this outcome, but need to finish our investigation before we can do that. Please note that at the time you placed your order we posted our International disclaimer below: Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments. We will email you with an update by end of this week. Please accept our sincere apologies that this order could not be delivered like your past orders. We want you to know that we value your business very much and will find a resolution that we hope will be acceptable to you. Thank you for your patience.

Response from AllstarhealthMar 15, 2017

Hi Jeff, I apologize you didn't have a good experience with your last order. I see we've been shipping to you for a long time, so I hope we can find an acceptable resolution to this issue. Just so you know, our system always stores the address from your last order, so your address would need to be updated at the time the new order is placed. If you go back and update your address after the order is placed it will fix it only for future orders. Our customer service team is trying to get in touch with residents of your old address, and hopefully we can recover this order for you. Usually packages sent to old addresses get sent back to us within a week or so. We'll call you when we finish researching this and provide a resolution so you get your package no matter what. We appreciate your patience and will do our best to earn back your business.

Response from AllstarhealthMar 13, 2017

Christian, Thank you for your feedback. I apologize that you had a negative experience with your order. Our goal is to fill each order completely. On occasion if you order a larger volume than we normally receive, we may have to hold your order for a few days to fill the order. However, if items are out of stock, we will notify you within 48 hours from when the order was placed to let you know. That way you can decide at that time if you would like to wait for the items. We charge your credit card for the entire order you place with AllStarHealth.com at the time of purchase. This ensures that the inventory that we receive is designated to your order as soon as it is available to ship. This is a standard backorder procedure, which enables our system to hold your order open until the items are in stock. Please accept our apologies if we were unable to fill your order promptly and completely.

Response from AllstarhealthFeb 14, 2017

Timothy, We appreciate your review and support. We hope to never disappoint, and will work hard to keep you happy. Thank you for your continued loyalty!