AllstarhealthReviews of allstarhealth.com

I have ordered my stone breaker supplements on 19th Sep 2026 and I have still not received my order. I have received an email saying it was left on my porch at 9pm but I never received the package. I have contacted them several times and I have not received a response if I will receive my items or not. Unacceptable service, disappointing customer service.

I have been buying from the company for years without any issues. Then I received an order that was missing items and sent an email explaining the problem. After a couple of emails back and forth, I received the missing items. Same thing happened with my next order. The order after that was fine, but the next order was again missing an item. Sent an email and went through the process again and now they tell me that it is unheard of that so many orders could be mis-packaged and there has to be an issue on my end so they will not replace the missing item or anything from future orders.

I rarely leave bad reviews EVER but this disaster of a company deserves zero stars. Placed an $70 order to have shipped to someone and two days later get a note to call them due to issues with the order. They wanted to confirm the shipping address since it was different than the billing address (no big deal - that happens in today's age of fraud.) Provided everything necessary with my credit card in hand and the lady started interogating me about why I was sending this to someone. I was blown away at first. She went on and on about how it's illegal to have a resale account and ship to someone else without setting it up with them. I said that the dumbest thing I've ever heard, I order things and gifts all the time on Amazon and Walmart etc and there is nothing illegal at all about doing that. SO, IF YOU ARE LOOKING FOR THE TYPICAL CALIFORNIA KAREN BUSINESS this is it. God help you if you want to purchase something and send it to someone else, that is now illegal in California :) :) Can't make this crap up. Stay far, far away from these California clowns with 8 million regulations you have to follow TO SPEND YOUR OWN MONEY LEGALLY. On top of that, their order processing time is horrible and I've never, ever hung a phone call like this and asked what the hell just happened. Now you can probably walk in and steal thousands of dollars and these morons will just wave and say thanks, but again DO NOT ORDER SOMETHING FOR SOMEONE ELSE and have it shipped to them or you will be subjected to the full phone interogation including why you are sending a gift to someone. Wow is all I can say.

Competitive prices, but lousy customer service and unreliable, unpredictable deliveries by their third party shipper OnTrac. OnTrac is basically a faceless company as you cannot connect with them and they leave products in extreme weather conditions with no notification. All Star Health should have some established form of delivery notification because otherwise knowing an order is delivered is a guessing game.

Poor , website doesn’t allow you to register before you purchase. Good luck trying to cancel an order. If you can read this ,stay away from this site. Customer service is lackluster and lousy Never again

I did an order for two bags of whey protein on March 24th. The day after they called and left me a voicemail, requesting additional info. I called right back and gave them that info. I was expecting the package today, the 30th. I called to get an update on when I can expect my delivery. They pulled up my info and said that they need MORE additional information and haven’t shipped my package out yet. They never called again telling me this. When displaying frustration at their lack of professionalism / customer service in being negligent in this matter, the rep rudely stated,”you want me to cancel it?” So I told them to cancel it. What a waste of time. Don’t use this business. They are not professional, and after about a week, they still don’t ship out packages. UPDATE- Regarding the generic response from the company- You didn’t read what I wrote. I spoke with a rep from All Star the day after I placed my order. You guys called me. I missed the call. I called back five minutes later. I verified my billing and shipping address with the rep over the phone at that time. I was then told that everything was good to go. 6 days then go by… no more calls, emails, nothing. I’m expecting my package yesterday in the 30th, so, I called, since the tracking number didn’t work. I was then told that All Star needed MORE info, after I had already verified everything with a rep over the phone 6 days prior. After displaying frustration that they hadn’t shipped my package out and that I already verified, AND they didn’t even reach out to me again, that’s when their rep said, “just want me to cancel it?”instead of displaying any type of apologetic attitude or trying to remedy the situation. Your response does not address this. If there was no first phone call where I verified everything with All Star Health, then All Star’s response would be valid. But I had already verified everything with a rep from them, the day after I placed my order, therefore, their response is bs, generic, and insincere. SECOND UPDATE after companies updated response- No. I would not like to do another order. You guys messed up and I’ll now never use your business for anything. I’ve taken my business elsewhere. And I’ll continue to tell my friends / associates about my horrible experience with you. And yes, the call did get escalated. Put yourself in my shoes- a whole week gone by, expecting the package I paid for, only to find out that it was never even shipped out, on top of an unapologetic / condescending attitude, from a representative of your company. Your employee probably could have saved the sale had he had an apologetic attitude for the companies screw up and attempted to make it right. Instead, his ego got involved and he blurted out, “ want me to cancel it?” No need to respond again. I just hope that a few people that read this end up not ordering from you guys.

AllStarHealth is practicing a classic 'Bait and Switch'. I paid for EXPRESS shipping because I needed my products urgently. Yesterday, I was explicitly promised a tracking number by the end of the day. Today, they changed their story and claimed it wouldn't ship until Friday. ​This is a deceptive trade practice. Taking extra money for express service while providing substandard, lazy logistics is unacceptable. I am in the middle of a strict protocol and this delay is causing me actual physical distress. ​They make empty promises to get you off the phone, showing zero accountability. I demand my order be shipped IMMEDIATELY as paid for, or I will be filing a formal dispute with my credit card company for service not rendered

I placed an on order Dec 5, a label was printed on the 5th, but order did not ship until Dec 9th. I was following order and it was not moving. On Dec 16th I reached out to customer service to let them know there was an issue with this package. I got some BS response that volume was high due to holidays and to get with them on Dec 26th, if I had not received. Clearly, with NO MOVEMENT, a reasonable person would surmise there was an issue. They wanted me to wait 4 weeks and then contact them again!? I contacted a friend who happened to be a post master and he looked into the package. It had indeed not moved since Dec 9th, and they "did not know" where the package was...i contacted customer service again and forwarded what USPS told me, NO RESPONSE from customer service. USPS were able to track the package down and get it to me. ALLSTARHEALTH customer service is pathetic. I can tell you as a past supply chain professional, AND a customer rep, that i would have investigated this issue AND I would have tried to make it right it by offering a discount, or some other way to show appreciation for their purchase and patience. The delay was not initially their fault, but their response and lack of action was...There are a plethora of online retailers to choose from, so, dont patron those who don't go above and beyond. Needless to say, I will not purchase from them again, and do not recommend that anyone does!