Larainne M.
Poor customer service, will not accept responsibility for customs charges
I ordered some dog tablets from this company as they were selling them quite reasonably priced. I cannot buy these from UK, only available in US. I have ordered the same tablets from a different company but was slightly more expensive but customs charges were covered by that company so assumed the same would occur with this company. Unfortunately, this was not the case and I then had a card from postal service advising of another £11.82 to pay on top of what I had already paid. I didnt think that was fair and contacted customer service of this company to ask if they would offer assistance with this cost and their response was, No, they wouldnt pay that cost and it was up to me to pay. Shocking customer service and I will never use this company again!!
Response from AllstarhealthJul 19, 2018
Thank you for your feedback. We sincerely apologize for the issue with the order. We post a disclaimer on our checkout page and ask you to check a box confirming that you have read the international shipping policies, which state "Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges. We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order." We add this disclaimer in the hopes that it will help customers take customs fees into account when calculating the cost of shipping the items to their country, so we apologize that these fees were unexpected. Please let us know if we can provide any further assistance regarding the order.