Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
4,401 approved reviews, newest moderated first
Barb
I've used Allivet for years for low cost rx for my dogs. They are easy to deal with, excellent customer service and have a wide variety of products.
Response from AllivetApr 11, 2025
Your kind words are appreciated! As your Ally in Pet Pharmacy Care, we're here to support you as you take steps to maintain your pet’s health.
Deborah L.
I am very impressed how Allivet follows up with the veterinarian to get the prescription in a timely fashion. Their prices are the best I've found. I also received the prescription within 4 days.
Response from AllivetApr 11, 2025
Your review made our day! We're proud to be your Ally in Pet Pharmacy Care. Thanks for trusting us with your pet's medication needs.
Mike H.
Allivet charged me for medication for a dog who was no longer alive. They would’ve had to get a prescription from our vet. No. They just charged us and shipped. I had deleted the pet from their website and informed them via email. Tried to call but couldn’t get through.
Response from AllivetApr 9, 2025
We’re committed to resolving this for you as quickly as possible. Unfortunately, we’re unable to locate your account based on this review. Please reach out to us via phone, email, or chat so we can assist you further. We’d like to review your account to ensure everything is updated and prevent this from happening again, and we’re happy to reimburse you for any unnecessary medication. Our sincerest condolences for your loss. We look forward to hearing from you soon.
Andre N.
Shady Company. I ordered from them for the first time. Medicine for my cat. I waited a month and got nothing. No email, no response, like we don't have the product at the moment. I called them and my order was canceled upon request. When I pointed this out to the lady on the phone, she hung up. I tried again a few days ago because they said the product was available. No, it wasn't. I had to call again and ask twice. If you don't have a product available, note it on your website before you take people's money.
Response from AllivetApr 9, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience, as this is not the level of service we aim to provide. Unfortunately, we couldn't locate your account based on the name in your review, but we are committed to investigating this matter thoroughly. We want to get to the bottom of it and ensure this doesn’t happen again. We are dedicated to continuous improvement and want to make things right. Please reach out to us directly via phone, email, or chat so we can resolve this for you. Your feedback is invaluable to us.
CYNTHIA M.
Customer service does not answer phone. 30 minute hold times even when my vet tried to call in approval as faxed approvals not being received. Emails go unanswered to resolve approval situation. If current order is ever received I doubt I will use in the future. They have already charged to my credit card!!
Response from AllivetApr 2, 2025
We’re so sorry for the long hold times and the trouble getting your vet’s approval processed. That’s not the experience we want for our customers, and we completely understand how frustrating this has been—especially when trying to ensure your pet gets their medication on time. We appreciate you bringing this to our attention and taking the time to speak with us today.
Leta
I placed my order for Apoquel on 3/14/25 and I just received it today, almost one month later. I had not heard anything from them when I placed the order so I reached out to them. They said they need an RX from my vet, which I sent to them on 3/19 by priority mail 2 day shipping and paid for that service. and they couldn't find the package for 2 days after it was received. I got a voicemail from their customer service last week with a number to call back. I called back twice, received a message that they could not answer the phone, so I left a message twice and never heard back from them. It's been a nightmare and my dog has been suffering with her allergies all this time. I will never do business with them again.
Response from AllivetApr 2, 2025
Thanks for your honesty! We appreciate your feedback and are sorry to hear about your experience. We're here to help resolve any issues you may be facing. Would you mind sending us a call back? We're committed to continuous improvement and look forward to serving you again in the future.
Nicole S.
I purchase my pup’s insulin from alllivet. It is shipped and at my house overnight. And their customer service is amazing.
Response from AllivetMar 26, 2025
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support lets us know we’re succeeding in our mission to provide excellent service.
Mistydawn & Preston H.
I would give no stars if it were possible. My family adopts handicap,sick,and very old dachshunds. We have had 6 at one time and they were all on at least 2 medications each. EVERY SINGLE TIME Allivet needed a prescription, it was like pulling teeth on a fully awake cat. Always saying they never got it or the vet hasn't responded. Well, I'm related to the office manager at my vet so I know when they lie. Everytime they send the prescription request it is signed and returned immediately, sometimes 2 and 3 times! This has literally gone on for a few years. Yes, I could have switched companies but I literally did not have time to set up all those medications through a new company because I was changing dog diapers and going to therapy appts. Please, PLEASE, save yourself the headache and use another company! Allivet is THE worst company I've ever dealt with.
Response from AllivetMar 28, 2025
Thank you for reaching out to us and sharing your concerns. We have attempted to reach out to you but have been unable to reach you. We're eager to assist you. Please contact us via phone with more details about your issue. Your satisfaction is our priority, and we're here to help.