J.R. K.
Keep it Simple for Successful Ordering
Allivet claims, "Over 6,000 products at guaranteed lowest prices!" I have asked Allivet to match a price twice. In one instance, they did not have the larger volume available for the compound I was already ordering elsewhere, and I thought it would have been unfair to press them to match (per ounce) pricing in that situation. However, when I asked them to match pricing on a generic medication I was buying from my local CVS Pharmacy, Allivet had the medication available in matching quantity and dosage, but they would not match the CVS price. Allivet claims, "Amazing Customer Service." This is true. I have been completely amazed at how inconsistent their service is by phone and how poorly they respond to email. Too often they don't reply at all, and whether by phone or by email, they avoid answering direct questions. I am often frustrated that they give answers that are irrelevant to the problem or the question. Other than an Auto-Reply acknowledging your email, do not expect your email to get a human response until at least the third business day. And, don't expect them to always read and follow the instructions you entered into the Notes when you placed your order on line. If you can make each of your orders for just 1 animal, and if all the prescriptions in each order are written by the same vet, and if there are no special instructions for that order, then you have a good chance of Allivet filling and shipping that order successfully - complete, on-time, and at the correct price. Avoid the temptation to bundle your items for more than 1 pet just to qualify for Free Shipping. It's not worth the chaos, confusion, and delay which will occur if you fail to Keep It Simple for Allivet.