Tee
Shipping time is horrible
The shipping time on my order was ridiculously long considering this is a pharmacy and I ordered important medication for my pet. It took a full week from ordering to shipping, and the vet approved the prescription within two days of placing the order. When I contacted customer service to find out what was going on, I was repeatedly told that the order was on the way to the shipping company, which is not true. The label wasn’t even created till the day it finally shipped, and the meds barely got here on time.
Response from AllivetFeb 6, 2026
Hi Tee, We’re very sorry for the delay and the frustration this caused, especially when it involved important medication for your pet. You’re absolutely right to expect clearer communication and faster follow-through. After reviewing your order, the order encountered internal processing delays before it was finally picked and shipped. We also recognize that your inquiries were not properly escalated at the time, and no proactive tracking update was provided. That falls short of the service we aim to deliver, and we sincerely apologize. We attempted to reach you several times to discuss this directly. If you’re open to it, please give us a call at 877-500-9944. We regret the experience you had and appreciate you bringing it to our attention.