AllivetReviews of allivet.com

I had not updated my pet information and my order was attached to my deceased cat. Emersia V. patiently updated my information while saving my first time auto ship discount for my new pet. Emersia V. and Allivet made my day! I have not used Allivet for a long time and am happy to be using them again. My only issue was logging into their website. I repeatedly received a "wrong password" when trying to log in. I cleared my cache and tried again. When I switched to Safari, I was able to log in. Apparently there is an issue with their web site and other browsers.

When I was able to get the medications I needed, they were correct. But the process of getting prescriptions in place was often extremely tedious. They would tell me one thing, my vet office another... The most frustrating incident they told me they'd never received my vet's fax, when indeed they had. I had to get my vet's office to waste even more of their (the vet's receptionist) time calling the pharmacy back and finding someone who was capable of actually understanding what was going on and entering the faxed information (that they indeed already had, despite repeatedly telling me they didn't!) Not sure but I think this pharmacy used to have CSRs in the US and have since moved to overseas ones who work quickly and don't bother getting it right all the time. They certainly don't offer genuine apologies for wasting everyone's time and risking your pet's meds running out. ("Sorry for the situation" is a corporate-speak platitude when the reality is you were lied to repeatedly.) And since you have to contact those CSRs in order to do basic things like use faxed prescriptions or cancel recurring medication orders, it's not the best situation. If I ever need a pet pharmacy again, I will probably go elsewhere or pay the higher cost to buy directly from the vet. The stress isn't always worth it.

This review refers to my expected refund. I used Allivet in the past and was 100% satisfied. In short, I placed a meds order for our dog. She unexpectedly passed the very next day. I cancelled the order before Allivet shipped it. Allivet acknowledged my cancellation request. I was offered a refund and received part of the original payment in a timely manner, after at least one follow-up. I was told on April 22 by Allivet, "Please rest assured that I have processed a full refund to your PayPal account." Besides losing the dog who we adopted 15 years ago, I'm now paying for meds that she will never use. I'm disappointed and have expressed that to Allivet. We will adopt another dog before the end of summer and will not be future Allivet customers.

We have 13 dogs and 5 cats, and are longtime animal rescuers. We needed Gabapentin for our 14 1/2 year old English Springer Spaniel, who has bone on bone in her back right knee. We normally order everything from Chewy, which we love Chewy, but they only had the compounded Gabapentin, which our veterinarian of 15 years does not like compounded medications, besides the fact Chewy did not have the 100mg we needed. I did a search and found Allivet, and they were extremely helpful and responded very quickly to questions we had. She was also given Meloxicam, which we also ordered from Allivet, however she had a serious reaction to it and we thought we were going to lose her. Fortunately, after a couple of days, the Meloxicam wore off, and she is now doing very well. When we thought we were going to lose her, Allivet sent us very nice emails offering condolences, however, when I told them she was doing well, they were very happy and we are now waiting on our second shipment. I do think the shipping costs are a bit high, they were more than the medication, but I understand fuel prices are high right now, but the whole order was only $9.95. We will continue to use Allivet for our pet's medication needs as we have mostly senior dogs. I would very highly recommend them. Again, nothing against Chewy, but for medications, Allivet is definitely the best!

Attentive service and great selection.

Allivet was amazing for our dog Nicki's auto ship of meds for his heart congestion. It was a relief to know that his meds would arrive on time and at the exact dosage his vet recommended; that made it so easy to have his pills on hand without having to drive anywhere or have a delay of any kind. Our wonderful Nicki passed away the day his order arrived. I reached out to customer service to see if I could return the meds since they hadn't even been opened yet and was told no, prescription meds couldn't be returned - which I understood completely. I was going to just donate the meds and forget the cost, of course, even though they were higher priced. At this point, I was too upset to worry about the cost. However, without me even asking, Allivet said while they couldn't take a return on the meds, they were refunding me. I was shocked. The company and staff were so kind sending sympathy emails and genuinely caring. A business with heart is rarer these days. I would definitely use them again.

Excellent customer service Easy to order, reasonable prices and great delivery

I like the prices of Allivet, but they make it really difficult to cancel autoship. It’s hard to find the link to do so, then one has to select cancel several times in order for it to actually be cancelled. That’s just wrong.