B. B.
I have been a loyal customer since Feb…
I have been a loyal customer since Feb 2018, and I order frequently ($200 worth in the past week). Today, I had to call regarding an issue with one of the medications I received. The prescription was for 1/2 of a 10mg tablet every 12hrs. They sent me unusable tablets (they disintegrate when you try using a pill-cutter). When I called, I was told that the pharmacy knew they sent me tablets that couldn't be cut!! Wth? You would think that would have warranted a call to me?!?! Anyways, I asked if they could send me scored tablets (which I know exist) or pre-cut them with their professional machines. I was told no. I asked if they could just send 5mg tablets to equal the amount that was prescribed, and I was again told no. The only solution they gave was to have my vet write another prescription for 5mg tablets twice daily that I could then mail again to Allivet and wait again for the new order to arrive which would take no less than 7-10 days. First of all my vet will only provide paper prescriptions for outside medications. Second, she's not going to redo a prescription for the exact same thing different pill! I've now been put in a very difficult position to try and convince my vet to give me another paper prescription so that someone local can fill my prescription fast! I’m not sure how you keep good customers with this type of service, but I certainly won’t be using Allivet in the future!!