AllivetReviews of allivet.com

Charged my account same charge twice & they say I have no order in their system. I dealt w/ this company in 2018 & they were excellent. Don’t know what has happened to them but they are HORRIBLE now. Spent all day trying to place a prescription they kept denying my card. Called my bank they said problem was on Allivet’s end, told them about it. A supervisor was supposed to call me back…nothing. I have 2 charges from them on my card & they don’t have an order?? Feeling ripped off. Buyer beware

My initial order was for 20 tablets of Benazepril that my dogs' veterinarian had prescribed with 40 refills. The initial order went smoothly. My dogs' vet next sent in an authorization to increase the prescription to 100 tablets with refills. When I went to order, a quantity of 100 tablets, the system sent for authorization from my vet. I called Allivet and also sent a message to their customer service to try to get it straightened out. No luck. My vet sent a second authorization to Allivet for 100 tablets. I still could not order it. I again contacted Allivet customer service and got nowhere. Now I've noticed that someone has removed the 40 refills that were for the original order of 20 tablets from my account.  I have four dogs that are just now reaching their senior years. I imagine they will be needing thousands of dollars' worth of prescriptions in the coming years, but Allivet will be getting none of that business from me.

I placed an order for a over the counter supplement that my dog needs daily for liver health. I have always purchased it from my vet but they were out as well as most online pharmacies due to supply issues. Allivet had the item so I happily placed my order and paid the $13 to have it shipped in two days. It was supposed to ship the next day. Two days later I went online to make sure it was shipped and it wasn’t. I called customer service and was told that the product was out of stock now and was asked if I wanted a refund. I asked as to why I wasn’t notified about this and was told that they don’t email customers to let them know!!! What an absolute joke and now I wasted two days in getting my dog what she needs. FYI WalmartPetRx is the same company! Beware!

Charged credit card immediately. One week later, STILL waiting for medication to ship. Customer service is non-existent and yes the prescription was approved by our vet right away. NO EXCUSE FOR THE DELAY. NO EXCUSE FOR LACK OF CUSTOMER SERVICE.

Read the reviews on all the other pages is my suggestion to everyone. I have dealt with this company for years and WILL BE going elsewhere. They have a habit of misleading and telling people they dont get RX's when indeed they did I actually called the pharmacy there myself and they found them yet the customer service line could not. They tell me that due to their mistake they would overnight the RX but today tell me it wont get here until Wed. This order was put in last week and not at all my fault it was the lack of proficiency and transparency that this company has. Customer service tells you one thing, upper management when expedited tells you something and then yet another issue so Im still waiting 3 business days 5 days if you want to count the weekend for "Tiffany" to call me back. I was told she would call me later the 1st day I called. This is not the first time they lost/misplaced/did not look for an RX that was sent to them They have great pricing but .....

Have been using this company for a couple of years and every time I place an order there is a problem, what is really frustrating is that the owner of this company, probably doesn't have a clue as to how bad the customer service department is, they never bother to let you know if your order is out of stock, they simply cancel the order, but fail to let you know that they cancelled it. I am amazed that this company is still in business.

I have no idea how this company has good reviews. I had nothing but a bad experience from my first order with them which will be my first and last. My dog is 15 years old with glaucoma, and have been back and forth with them for 2 weeks to get my dog's eye drops. These people/ company is a joke. Do yourself a favor and avoid this company at all costs, even if it's a few dollars cheaper. It's not worth it!! Save yourself the time and stress. It's your pets health!!!!

Charged my credit card immediately. However, the prescription was not shipped. Nearly two weeks later, after emailing them, I learn that it was out of stock. Thanks for NOT letting me know! Still waiting. Allivet claimed it has been shipped.