AllivetReviews of allivet.com

Excellent communication when you reach out to this company. Orders come right on time. I like the convenience of having a subscription. Outstanding customer support and service!

Prescriptions are requested on time and followed up by Allivet. They are delivered promptly. The prices are far less than the vet or any other places selling this product. I’m happy with their service.

Poor experience. I ordered an appropriate weight medication for my dog. Allivet contacted the vet and was told a different weight (young dogs grow…), they never confirmed the change prior to shipping. They refuse to exchange or permit a return. They offered a $25 credit for my trouble. $200 medication… I will not be doing further business.

Do not let the low prices fool you. Getting your order is next to impossible. Here is what happened: Immediate charge, delayed action: They took my money instantly but waited a week to ask for a prescription. Poor communication: They claimed they contacted my vet. My vet received nothing, forced to pay vet a fee to handle it myself. Outdated policies: They rejected my electronic prescription and demanded a physical copy via mail. Chaos: I mailed the prescription and requested a cancellation if the document was not sufficient. Weeks later, I received two automated emails days apart—one saying product was shipped, the other saying my order was canceled. The result: Another week has passed. A month later, I have no medication, no refund, and an incredibly frustrating experience. Update to reply: Lawful order requirements should be communicated and completed 'before' you charge for ordered items. The email I recieved, advised my order was canceled by my request. If you filled half my order, it was from the mailed 'copy' of the exact document you refused to take electronically. I have not recieved a delivery date, refund, or any product. 'Reaching out' to request I reach out, when you need to resolve on your end, is another poor communication tactic. 2nd Update: Allivet's customer service is non-existent. Their response to this review has been edited with claims I haven't contacted them, yet they leave my previous emails unanswered. They care more about saving face and rewriting history in the comments than actually providing customer service. I have requested a refund by email (twice) and once through USPS—and I am still waiting for my money. Please send me immediate confirmation that this has been handled, and stop delaying the process.

easy to renew, deliver by the door

The prescription turn around time is just too long. I placed one order on July 1, 2026. I had a paper prescription in hand. They said in an email that there was an attached mailing label, there wasn't. I called, rep said to mail it in Express mail for $36 and she would credit me the money, she did. I sent it same day. I received the medication on July 17, 2026. Over two weeks later.... Then I placed another order on July 7, 2026, but also paid their quick ship fee of $14, took to post office same day paid $13 for priority mail. I received the order on July 14, 2026. Not really worth the discount once I add it all up.

I have the customer to be very professional providing answes to your concerns. They provide contact with your vet to refill medication and provide feedback if there is a problem. Highly recommend.

This is the first time I ordered a prescription from Allivet. My cat needs anti-inflammatory medication long-term and the vet charged over $1 per pill! Allivet charges a fraction of this cost. Sign-up and order process were easy. My order took over 2 weeks to arrive because the vet office where prescription was supposed to be approved was unresponsive at first. Allivet sent emails informing me of progress or lack thereof. Eventually, after a phone call to Allivet and a visit to the vet, Rx was approved and order was sent via expedited delivery without additional cost. Luckily, I had enough medication to cover the extra time. I have changed vets since then. I am confident next order will work out faster.