AllivetReviews of allivet.com

Absolute trash company. They've screwed up two VERY important prescriptions in the last few months. This time they sent an email on 4/25 saying my dog's seizure medication was shipping 5/1; it never shipped. I emailed two days ago and got no response. I was on live chat for 40 minutes (answering the same questions multiple times) before the person told me I'd get it in 4 days. I need it TOMORROW. They had no explanation for why it didn't ship 5/1. It's on auto ship and there's a valid prescription on file. So I called and was told again they couldn't overnight it. BS. You CAN overnight it, you just WON'T. Even though it's 100% your mistake. This is all after a similar incident with different medicine for our other dog a few months ago, and that one played out the exact same way. I cancelled all future orders and my account this morning. You guys aren't dealing with food or toys, this is IRREPLACEABLE MEDICATION. Our dogs RELY on this for their LIVES. It's an embarrassment that a company this big not only can't get the orders right, but won't make it right when they do screw it up. Why would I want an account credit for a company I can't trust to do what they're supposed to do? That's not a valid solution. I'm about to tell anyone who will listen to never use this company. Horrible reliability. Horrible customer service. They just flat out don't care.

Terrible customer service! I’ve used them for years with no problems, but then, when I had a problem, watch out! Even the manager was absolutely horrible. They do not care about pets at all just the almighty dollar and they speak to you in a very degrading way.

I have used them several times in the past. But I can admit that my like for them faded. I always bought the same thing from them, Simparica Trio. There used to be coupons and can even buy 1 month supply unlike others. So I wanted to keep doing the Simparica Trio for my dog but it was out of stock for like 6 months. The thing that irritated me was the CONSTANT emails about buying it. Well I cannot buy it if you don't have it. So I asked them when its supposed to be in stock and they had no idea. Not great customer service. Zero help. Stop the repetitive emails if you don't have it then! Now the price has went up everywhere including here, but here they have no good coupons anymore at Allivet. I can save a lot more elsewhere unfortunately. So I guess I don't buy here anymore. Back to PetMeds again, ugh.

These people delivered a quality product, and they did it fast. I’ll for sure be using them again and recommending them whenever I get a chance. I don’t know what the last few negative reviews have been about, but so far (1 order) they’ve been great.

Ordered a heart med from these folks because they were the only online RX I could find that had authorship every 4 weeks. First two shipments were fine, then no drugs. Web site indicated med's had been shipped, after waiting a week I called the help line. They had no record of the shipment, meanwhile my dog is without the drug for 10 days. Don't depend on these folks.

Not a trustworthy company. We had a script for my dog almost 2 years ago, we no longer needed the medication and canceled the order last year. All was well until Allivet called my vet today, told them I requested a refill and proceeded to charge my credit card without my authorization. I had to cancel my card because of Allivet fraudulent activity.

Have a dieing pet and needed med which I order and had ot send in RX which I did. They lost them then found the which took over 5 weeks. Gave them another chance and ordered again mailing n the RX which guess what they lost them again and to this date 5 weeks later no RX posted to my account no med and pet still in need of meds. After over 5 complaint calls and emails someone called me only to say they dont have the RX and must have been lost in the mail. REALLY twice lost bad track record for me.

I mailed in 3 written prescriptions. All 3 were staple together. Only one was add to my account. So where are the other 2 prescriptions. I have called many times & email the company and NO ONE get back to me. Today I called again and got the same story to wait 24 to 48 hours for the pharmacy to correct their error. This has been ago around for over a week. If all 3 R/x were staple together and only one was enter on my account where are the other 2 R/x I ask you?