AllivetReviews of allivet.com

I ordered a medicine for my horse and was billed immediately. A few weeks later when I did not receive it and was running out of stock, I contacted them. They stated that they did not have the medicine in stock and don't know when they will have it. I cancelled the order and they stated that they will refund me in 2-3 business days. It has been almost two weeks and I never got a refund. I contacted them again and they stated that they will look into it - still never got a refund! They should not bill me for something they do not have and they should refund me as quickly as they charge me! very disappointed in this company and may be out $130.

Ordered two-day shipping first half of the day on Friday. Next business day was Tuesday, and it shipped on Wednesday. In other words, they don't care. Will be going back to CSP. At least they're not way down in Miami.

Best Company Easy to order from, they take care contacting my veterinarian to verify prescriptions and other orders. Extremely helpful when I need it and website very easy to navigate! Thank you Allivet!

What a terrible company to deal with. I placed an order the beginning of May at which time they charged me for the shipment. In the beginning of June, I called and the order had not been sent, but expected it to go out around June 6. Nothing! Today, July 20, I received an email about my next Autoship! I haven't even received the first order and they want to bill me for another on July 26th. Cancel my account was my response, never again.

There is always an issue getting the vets prescription. My vet is very good at returning prescriptions, yet they never seem to get them by fax or email. Spoke to Carol, a manager, to find out why they they are claiming that they haven’t been received when I watched my vet send them. Carol doesn’t care though, Carol is too busy doing something else more important because she never called me back. Or they claim to get one and not another. Every time you call there’s someone who can hardly speak English that just repeats and repeats the same thing. And each time it’s a different story and no one is willing to help. It’s just a, well it’s your vets fault and we can’t do anything about it. No Allivet, you just have incompetent workers there.

I placed an order June 12th and never received it, even after being told it had shipped by Allivet and FedEx. I had to contact ALLIVET - 15 days later - to be told that in fact NONE of the items I ordered, was charged for and that were supposedly shipped to me, were in stock! Wow! I received an apology from online chat and promise of a refund, but no credit, when I definitely deserve something (like a discount on future orders) for the trouble and wait. I could have been shopping elsewhere!!!

Worst pet pharmacy. They don’t respond to customer emails and claim they sent and RX authorization to your vet when they don’t.

First time using them; ordered 2 cases of canned food; they arrived with 12 of the cans dented/smashed - not a great first experience. Not packed properly as I order from other places all the time and see how these things should be packaged. Probably last time I will use them.