Ms. W.
AVOID this SLOW and Challenged Company
UPDATE: They have ALL of the details, more than once. AND, it is now December 31st and I still do not have my dog's meds. Switching to local! . I switched to this company because Chewy uses Fedex, who, where I live, literally throw the packages across your yard. I moved all of my dog meds to Allivet on Autoship, not realizing they use the slowest USPS method....and take foooorrrrrreeeevvvveeerrr after they get an Rx. Three days ago, a needed med was supposed to ship. Today, I get an email that says that I had cancelled the shipment. No, I did not. I call. I get hung up on on hold. I log in and find out that the order was "VOIDED". The CSR indicates that they did not have my billing address. That is funny, since there is still a charge pending for this order. And, I spent $123 on that same card before that. The CSR placed the order again, for overnight shipment. DAMAGE DONE. I am finding another pharmacy.
Response from AllivetDec 31, 2024
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