Jaclyn
I set up my pets prescription for auto…
I set up my pets prescription for auto ship so he wouldn’t run out but my first order was great but my second shipment did not go out as scheduled and my pet ended up being without his prescription for several days and I called and they said they would ship it 2 day shipping since it was their fault it didn’t ship as scheduled but I still haven’t received the medication and had to get another prescription just to make sure he wouldn’t be without his medication any longer. Don’t know what happened but certainly hope it doesn’t happen again with the next auto shipment!! I spoke with Allivet today and they were very apologetic and assured me that the next auto ship will arrive as promised and really took care of my concerns. I plan on using Allivet for my pets needs in the future!! Thank you for reaching out and resolving the issues!!
Response from AllivetDec 18, 2024
Thank you for taking the time to speak with me today. We're glad you're generally satisfied with our service, but we're sorry to hear about the order delay you encountered. Your feedback is invaluable to us as we continually work to improve our services.


