AllivetReviews of allivet.com

UPDATE Although the company writes that they want to resolve. Why didn't they resolve with my numerous phone calls and emails. There is nothing more to say. We have already changed to a different carrier that will be prompt in supplying the meds my dog needs without any gaps in time from month to month. Horrible company, horrible customer service who were not paying attention what we were asking of them. I'm done with Allivet. _______________________________________________ Worst customer service ever. Even though I had auto-ship they continually asked for vet approval of meds. And even when the vet sent approvals, they would re-send email asking for approvals to the point my dog would run out of critical medication. I don’t knowing who was managing incoming faxes but they would continually claim they never got. The frustration was too much so I cancelled and switched to a provider who is more consistent.

Overall ok experience. Been using Allivet for long time. Usually issues are taken care in a quick manner. Last issue I had 2 separate autoships scheduled for the same product. Without my approval they cancele one autoship which created supply issue for my horses. tried to explain that until I personally made changes to the autoship it should be left as I intended. Got a confirm that would happen. Then when expected the shipment it was canceled and could not make Aillvet customer service understand so made that purchase elsewhere at better price.

Excellent supplements both for my horse and dog.

I was able to get 500 days of my cat’s Methionine for $39.99 plus shipping/tax. It was a great deal. Shipping was fast, too. I also had to chat with customer service because my address was in wrong and they promptly fixed it before the medicine shipped.

Easy to navigate website and quick delivery!

Allivet is easy to use. All I had to do was provide my vet's name and number.

No problems ordering.

I have used Allivet for my cat and my dog. I have always been happy with their easy to use website and outstanding customer service. I recently lost my dog and was devastated and I had to cancel future orders. Since they had already shipped my last order and I had received it but not used it they refunded me in full. I didn’t ask for a refund but the customer service person just offered and took care of it. That was completely unexpected and shows how they value their customers.