AlliancevanlineservicesReviews of alliancevanlineservices.com

Alliance Van Lines is NOT a moving company. They are a middle-man who will lure you in with a carefully cultivated online rating then sell your move to a cheap low quality carrier and absolve themselves of all responsibility for delays, damage, and even breach of contract They will attempt to keep you from reading the contract by offering you discounts for signing while still on the phone then rush you through the process. My mistake was falling for this trick. DO NOT simply skim the contract. Hang up the phone and read it carefully. I was never informed that they would not be conducting the move themselves. Instead they sold my move to an absolutely horrible moving company that I NEVER would had hired. Alliance Van Lines said my items would be delivered on August 12, with a possible delay of 0-7 days. It has been 21 days since then and I still do not have my belongings. I was never informed that 0-7 days was just an "estimate" and that once the carrier picked up my items, Alliance Van Lines was absolved of any further responsibility. The contract says that the estimate covers certain services, but if the carrier chooses not to provide those services, that is now your problem not Alliance Van Lines'. I strongly suspect this "young" "highly rated" company is a scam. Their ratings are either 1 or 5 and their 5 star ratings are highly suspicious, consisting of generic names and references that make no sense. For example, they often paint the picture that Alliance Van Lines has these great movers. Again, Alliance Van Lines DOES NOT employ movers. They are using phony reviews to obtain a high rating then undercutting legitimately highly rated moving companies by shielding themselves legally and selling jobs to cheap low quality carriers.

Please, whatever you do, do NOT use this company! They are completely incompetent and will only leave you out to dry. I will do this review in 2 parts: quick bullet points about why not to use them and a longer summary so that you can understand more context. Short: Immediately pressure you to get you to commit to a price, without allowing you to do research due diligence Lied about delivery times, and then will not own up to their lies/failure Tout 5 star ratings, but this is definitely NOT a 5 star company (probably paid or employee written reviews) Ignore customer complaints and pleas for help No follow up or holding accountable the movers they hired to complete the move Try to pass the blame to the movers they hire, even though they are the account owner and direct support to their client (me) Will do nothing to compensate for their lies, failure of on time delivery, and general ineptitude No staff outside business hours in order to help customers with emergencies/dire situations Lack of empathy or any semblance of wanting to help a customer with their (limited and delayed) email responses Long: I had a move for a new job after finishing school. I had an already planned vacation that was going to happen in 2.5 weeks, so every company I called, I ensured they were aware before we talked prices and capabilities that I would need my things delivered BEFORE the vacation. Adam, a salesperson from Alliance, promised me that the delivery would happen, where other movers said it “should be no problem, but we cannot guarantee it”. With that GUARANTEED ASSURANCE of delivery before my vacation, I chose to go with them, even though it was higher priced (even after a “supposed” military discount, which I am sure they just say so they can brag about it somewhere. I am also going to let USAA know how terrible they are, just in case they are in their recommended movers system—definitely not vet friendly). I also had to commit with a security deposit right away (to “save $200), or if I called back less than 2 hours later to commit, they would charge me more. So they contracted Move On Moving (also a terrible company) to do the actual move. They were late for the pickup, but whatever, the pickup happened. I said my first available date to receive the items was three days later. It took Move On Moving almost TWO FULL WEEKS to even get the paperwork from the move back to their headquarters in order to set up a delivery time. This means I only had a couple of days before my vacation. During these 2 weeks of waiting for the paperwork, I called Alliance multiple times to try and see what was going on with my things. Most of the times they never responded to the messages I left, or they just said they would “try and see what the issue was” but then never get back to me. They should have pushed Move On Moving to get my documentation so that the delivery would happen in the window I PAID FOR. Needless to say, the delivery never happened until AFTER my vacation. This was extremely stressful and disheartening. When I called and asked what they were going to do to make this better with me, their customer, they said I needed to take it up with Move On Moving. Remember, ALLIANCE is the company I hired. I did not hire Move On Moving. So the onus is on Alliance to make things right with me. On the day on my move (finally—over a MONTH after my stuff was picked up), the moving company was again late. On top of this, their driver tried to extort me for extra money, even though I had a contract showing everything that I already paid for (or was included in my estimate). The driver still wanted money and threatened to leave my stuff on the main floor of my apartment lobby instead of delivering it to my upper level floor apartment. I tried calling Alliance because they are supposed to “be there for any issues I have” with my move. But alas, no one was available because it was after 5 pm. I sent off an email describing my extortion and the need for real-time help with things like this. They responded the next day saying that “nothing is dire enough that cannot be figured out 24 hours later”. Are you kidding me? My stuff was about to be left in a public space after spending THOUSANDS of dollars to have someone move it for me. This company is beyond terrible. Save yourself from having a bad experience like I did. They tout their “5 star ratings”. These have to be fake and written by their employees or something, because there is no way this can be a 5 star company! I would not have taken the time to write all of this out if I did not feel other people needed to see this and avoid this horrific company.

In this hustle and bustle Alliance van lines is the one whom can be trusted as a best moving company. I feel so comforting while my move to my new dream house. I asked my husband to do all the arranged with Alliance van lines and yes it was amazing. They helped me in every possible way. The style of packing my stuff was amazing. I would recommend them to anyone moving.

This was a local move and I can't say enough about the care and concern the Alliance Van Lines crew had. I had a special curio cabinet that was my mothers and they took special care to make sure that it was not damaged. I haven't unpacked everything but as far as I can tell there wasn't anything broken. I would use them again and hope to in the near future.Cheers

Alliance Van Lines was an absolute joy to work with. They were organized, punctual, humble and courteous through the entire process. They handled our house goods with care and like its their own. I would definitely use them again if and when I move!

We had a great experience moving with main moving. They efficiently moved all of our things from our old to our new apartment and the estimate was what we ended up paying and not a cent more. I would not hesitate to use them again.

The crew showed up on time and got right to work. They were very conscious about the time and knew I only had them for three hours and they made the most of there time. Although they worked very fast, they made sure to take care of my furniture and even brought to my attention that many of my kitchen chairs need to have the hardware tightened to prevent damage in the future. I had a wonderful experience with the company and would use them again in a heart beat.

This was my second move with Alliance Van Lines and it was just as smooth and trouble-free as the first time. Both crews were kind, caring, careful, and fast! My latest move was completed earlier than expected, saving me a bit of money. Earl is the best. He follows through and makes sure everything goes just as planned. Gotta love a company who does exactly what they say they are going to do! If I ever move again, and that's doubtful, I will be calling Alliance Van Lines for sure!