AlliancevanlineservicesReviews of alliancevanlineservices.com

I have had a terrible experience with Alliance Vans and can not discourage you from using them enough Pickup: - Movers showed up 6 hours late and had never moved anyone out of an apartment before -- took several hours for them to figure out how to fill out the paperwork, they did not bring the boxes I paid for and took a big chunk out of my wall (dispatch claimed the delay was because an earlier move went long -- learned from movers that there was no earlier move, nothing had been scheduled and they got a call 20 minutes before they showed up) Delivery 1: - Got a call with less than 24 hours notice, they tried to make me take half a dozen items that were not mine. After they rushed out I realized they had left me with someone else's mattress Deliver 2: Followed up for 5 WEEKS -- was repeatedly given bad information, and was not followed up with when promised (was told it would be 2-3 days 3 times with no delivery). The company was often unreachable and seemed to think this was not their issue to resolve. Got a call with 4 hours notice that they would be there -- I was at work but my retired mother with health issues agreed to take the shipment at which point: -- The mattress arrived and it had been taken out of thy hypoallergenic case I had it in and was in a dirty case. -- Movers asked my mother to sit outside and watch the truck while they moved the mattress. -- Movers refused to take the strangers mattress I had been left with (I have repeatedly stated that this needs removal -- this is not my mattress) -- While my mother was waiting for them to "call their boss" they left without telling her to go to another move Called consistently for the last three days to get this resolved and was told that they would not pay for disposal of the mattress (I am on a 4th floor walkup and live in a city where you need to pay for mattress disposal) and that they "can't deal with this anymore" and told me (for the millionth time) it would be 2-3 days for them to pick it up. I have spent countless hours on the phone with dispatch and have to take days off of work to still not have a resolution 6 weeks later. UPDATE: it has been over 2 weeks since they last said they would pick up the strangers mattress they incorrectly delivered -- they never came and said they "could not deal with this anymore". I carried the mattress down four flights of stairs, arranged and paid for disposal myself.

Poor customer service! They never contact you about the time they are coming, even one day before moving day! The customer service is impatient to your questions. The worst customer service I have experienced ever.

I had an excellent moving experience with Alliance Van Lines for the second time. Both times were quick and easy. From making the appointment with Ashley over the phone to dealing with Kenny who showed up at my front door on moving day. The prices are good, movers utilize their timing well and all your stuff reaches its final destination in the same condition it left, what more can you ask for? Highly recommended.

I cannot say enough great things about Alliance Van Lines. From my first email till they left my apartment it was a smooth process. The guys were hard working, personable, and just amazing. They finished my move from a full storage unit to my new apartment in no time at all. Carl and his 2 partners made this final move for me a breeze. Use them for your next move. You will not be sorry.

I booked Alliance Van Lines due to all the great things I have heard about this moving company. I used them to move things around. They were speedy and professional and knocked it out of the park. Very high praise and I am a very detail-oriented type of guy, so you know they did it just right. I had used them to pack and unpack so it was a two day work. Not one complaint from these guys, thumbs up.

Alliance Van Lines may not be the most popular but they are definitely the best trust me. We had a challenging move, lots of real wood furniture, big items, and even a treadmill. We moved into a house with steep stairs. The guys that came were not only professional, kind, and hardworking, but they were also fast and mindful of the hours. They are careful, insured, and reliable. I am so glad we went with Alliance Van Lines for our move!

Alliance Van Lines is excellent. Chris and his three-man team were professional, punctual, courteous, and fast. Nothing was damaged in the move. I moved out of a second-story apartment and was moving into a sixth floor condo, and also some items to a storage facility. The quote was comprehensive and covered everything and what I paid in the end so no surprises there. I highly recommend anyone that is looking to move.

STAY AWAY - Contacted Alliance Van Lines for a relocation NYC to Jacksonville Florida for a company relocation. The process has been an absolute nightmare from the start. After receiving a binding estimate, they contracted my move out to Fast Forward moving in NJ. My goods were picked up on June 24th (the movers were late and didn't have an adequate number of supplies/boxes - they even left pizza boxes for my wife to clean up). After loading the truck - they attempted to extort an additional $1500 from me (after their "discount") claiming excessive inventory. After making the driver review the inventory list, we were well below in most areas (boxes etc.) and they were counting curtain rods as excessive. This is actually a federal regulation violation as any change in the estimate has to be done prior to truck load. This literally was a scam that I'm sure is pulled on many consumers - I paid $150 after arguing for 1.5 hours. I'll be reporting both the broker and mover to the DOT and following up with the attorney generals on that point. It's now July 8th and I still haven't received a confirmed delivery date and they have told me twice over 2 weeks that the truck has been loaded and that my goods would be leaving NJ. A simple search on the DOT website shows that the moving company with a fleet of one yes a single truck has more than 50 complaints in 2 years. The majority of those complaints are deceptive business practices, damaged goods, pickup/delivery issues, charge disputes and there were even 3 WHISTLEBLOWER complaints. What type of reputable moving company or broker that has any due diligence process would work with a moving company with that reputation? Alliance will.... including image from the moving company they paired me up with. Avoid at all costs.. It has been a horrible experience and they haven't been keeping me informed.