AlliancevanlineservicesReviews of alliancevanlineservices.com

I can't say enough about the excellent service I received from Chris and Tony. They arrived on time ready to get to work and were pleasant and very professional. I was really impressed with how quickly they completed the move and yet still handled my belongings with precision and care. Hopefully I won't be moving again for awhile but when I do I'll definitely call Alliance Van Lines! Thanks guys

Should have seen the warning signs from the start. Shawn K was extremely nice during the inventory process over the phone and persistent at that. He said he was a mover and NOT a broker and thanked me for my service. Asked about my time in the military and said he takes care of veterans and will throw in some discounts. When it came time to make the down payment, that’s when I should have known. Cash only. But, Shawn has an alternative. He sent me a link to handle it by check. Chase Bank called IMMEDIATELY to ask and verify if the transaction was legit. The bank must have known they are a shady establishment. Once Alliance Van Lines has your down payment, that’s it. It’s pretty much theirs. No one answers the phone, you’re out on hold for extended periods of time, and you are bounced around from one person to the next. Customer service is the worst and will only take your phone number or booking number, then put you on hold as soon as they can. They will just literally hang up on you and put you on hold. In fact, they hung up on me after waiting on hold for 20-30 minutes. You can hear people laughing in the background. There is no supervisor you can speak too, no one gives out real names, no email addresses, and no one shares their last name. No direct extensions, and no one returns emails. They waited until inside of their 7 day window (to keep your deposit) to finally have Quality call you to verify your inventory. Again, quality doesn’t give out their full name or email address, or direct contact info. Alicia J was the “quality” contact and when I shared with her my experience, she didn’t care. She knew my $2000+ deposit was locked in. I kept asking when the movers would arrive and what time would they be at my residence. She didn’t know, yet, she’s quality. I needed to book insurance and no one at Alliance Van Lines knew it could/would answer my numerous emails. Finally, Alicia J emailed and told me it would be Unique Van Lines. After doing research on Unique Van Lines, it was apparent this was a total scam and I’ve been taken advantage of. Unique Van Lines is a complete disaster and has 1 useable truck. Yes, 1 useable truck with horrible reviews at that. Check Y elp to verify for yourself. It wasn’t until I sent Alicia J an email saying I would cancel that Isabella L called me. She was very rude, disrespectful, and angry that I decided or wanted to cancel. Apparently, she’s the Office Manager I’ve been waiting for weeks to talk too. She tried to manipulate and mix words with me, but by this point, I knew and realized I was scammed. She tried to make it my fault that I was considering canceling the move. Putting words in my mouth, and pointing the finger towards me. Unreal. Warning Signs - Initially told they were movers and not a broker. - Told they were affiliated with Allied Van Lines - Lots of discounts to lower price in order to obtain the sale. USAA, veterans, etc. - No direct contact info - No use of last names - Horrible customer service - Waits until within 7 day window to inform you that they’ve outsourced your info to a horrible moving company. Their policy is you can not cancel within 7 business days. - 100’s of fake reviews online It’s a total shame they take advantage of Veterans hard earned money. My advice to anyone reading this is to stay away from this company. They will change their name to another Van Lines if the negative reviews continue. Do yourself s favor and bypass all of the fake reviews. If you notice, the fake reviews make it appear that Alliance Van Lines is a moving company, when in fact, they are a broker that outsources to lower end Van Lines. It should be illegal that this type of practice is even allowed in our country, let alone to disabled veterans who served their country. Move size: 4+ Bedroom Home

I can't complain at all about my move. The move was fast, super efficient, and all my items were properly protected. Plus, the movers were incredibly pleasant and polite. The process was seamless. I wouldn't hire anyone else.

I have moved several time and this was probably one of the worst moving experience. Do not be fooled by their high ratings and cheap cost as their service seems to have declined and you will be hit will also sorts of adders during the time of your move. There are four reasons why I have given them such a low rating: 1. Cost of the move: The sales agent quoted me a really good price and they had really great reviews. Therefore, I decided to go with these guys. Little did I know that I would be charged extra during the time of the move. Make sure you clarify costs related to following: - Packaging: they will do the packing, but will charge you for packing material like tape, bubble wrap and such. This was not really specified when I was talking to the sales agent - Long carry: they will charge you $75 or more if the distance from your door to the truck is more than 75ft. if you are moving apartments, you will most likely end up paying this fee - Tips: account for this on top of what you have been quoted 2. Delivery time: The team did not provide a clear timeline on when they will show up. My delivery date got moved several time and I had to follow-up with them multiple time before I could get a straight answer from them. 3. Moving team: The team that packs your equipment and the team that delivers your equipment is not the same. Therefore, make sure the team that is packing your stuff is packing things correctly and putting things in the right place. They lost some screws for my bed and I had to pay extra money to the team delivering my furniture to make sure things get assembled properly. 4. Customer service - the sales guys will be super nice to you when they are trying to get your business. However, they were super unresponsive once they had the possession of my furniture.

When I hired Alliance Van Lines last month, I also had to use their storage facilities to store about half of my household items. I am very happy with the standards the company has set in the moving and storage industry.

Very sketchy company with a smooth sales pitch. The agents on the phone seemed professional and very friendly. The price they gave for a cross-country move was amazing (too good to be true). I read the contract details, and it was standard language for a moving Broker; for example, they can cancel your move if they're unable to find a truck and refund you in full (leaving you stuck without a move). That language only scared me because the company has no reviews older than 6 months, and all the reviews seem fake (confirmed by Yelp, showing them as "not recommended" and Google, which removed their business page. Also see their BBB page, which shows them as being in business for 14 years, but with reviews only since January 2019.) I had paid a deposit which the contract showed as fully refundable with enough notice. I gave notice, and had to endure multiple high pressure sales calls before getting the refund 9 business days later (despite the contract saying 7 business days). Be cautious with this company. **Update 6/11/2019** I was contacted by Jennifer from Alliance Van Lines offering me $100 in order to remove this same review from Yelp. I can't be bought (well, maybe for $1 million...)

My wife and I needed an assurance that our antique furniture would be moved safely. Alliance Van Lines did an excellent job moving us and their staff was the friendliest and most professional we have ever used. I recommend them highly.

Moving stuff over a long distance without incurring some breakages or losses is never easy. Alliance Van Lines is one of the few dependable moving companies that I have come to completely trust.