LInda H.
DO NOT USE Alliance Van Line (booking…
DO NOT USE Alliance Van Line (booking agent) and Quality Moving Services (carrier). It took over 2 months (Aug 6 to Oct 16, 2019) to transport my household items from Houston, TX to Dana Point, CA. The delays were due to a Quality Moving Services driver being involved in illegal activity and the owner of Quality Moving Services hold back my belongings. They damaged my $5500 Tempurpedic mattress and offered to only pay $60 for the damages. Don’t believe Alliance’s sales pitch about their 4-5 stars review from the BBB. Also, the Alliance quote should be taken with a grain of salt. Alliance originally quoted $2226 to move 1-bedroom household items. I ended up paying $2891. Alliance will ask you for cash paying during loading and unloading. It’s red flag when a business asks for cash payment and non-refundable deposit. Once the carrier picks up your belongings, Alliance would tell you to contact the carrier directly, and that they would try to stay out of any situations. On Aug 8th, the police confiscated the truck containing my items in Albuquerque, NM, because the truck in use was reported STOLEN. The driver called me on Aug 19th, needing me to call the actual owner of the stolen truck to release my belongings. After I called the truck owner about the release process, I called Alliance. Alliance refused to listen and redirected me to the carrier. It took me two days of begging and pleading with Alliance via many phone calls & emails to investigate the stolen truck situation bc the carrier wouldn’t answer my calls. I wouldn’t be in this situation if Alliance properly screened their carriers. The main problem lies with the carrier, Quality Moving Services. In my opinion, the owner, Ran is unprofessional and untrustworthy. When I followed up about my delivery date the week of Aug 12th, Ran said the truck was en-route to CA. However, in reality, the truck had been impounded in NM since Aug 8th. Even though my belongings were released on Sep 26, Ran didn’t pick them up until Oct 1st. Alliance promised the carrier would be delivered straight to CA once they were recovered. But for some reason, Ran took my belongings back to TX instead- delaying delivery until Oct 16th. Ran would give us false delivery date and string us along each time I asked for an update. Furthermore, my $5500 Tempurpedic mattress was damaged upon delivery. The inside material was cracked and rolled up into a 2 feet bulge. I believe the damage was due to improper transportation & storage in Albuquerque. My belongings were stuck in the stolen truck and sat in the parking lot for over a month. When I contacted Ran about my mattress on delivery date, he said it was already damaged when he picked it up. I told him I have proof it was not damaged during loading. Then, he said it’s fixable. It just got belly and that everything was normal. Per Tempurpedic, the mattress would shift if it wasn’t not transported flat. On another note, watch out for the packaging fee for electronics. Ran charged additional $425 for packaging that took less than 30 minutes. I clearly told Alliance when they provided me the quote that I have a Tempu-Ergo bed base and massage chair. Alliance never once said there will be additional cost for packaging the electronic area & must be packaged by the carrier. During loading, Ran told me Tempu-Ergo bed base and massage chair electronic may be DAMAGED if we don’t allow him or his crew to package. I didn’t have a choice but to pay b/c the deposit was non-refundable and we were scheduled to clear our old house in two days. My husband and I went through many frustrating phone calls & emails with Alliance & Quality Moving for over 2 months. In the end, Alliance offered a $1100 discount. However, that did not outweigh the sheer amount of stress, frustration, and anxiety that my family and I went through. My husband and I now have backaches from sleeping on an air mattress for over 2 months.